Available to hire
Professional Transcriber and Senior Executive with multi-language fluency in English, Hindi, and Kannada. I specialize in providing high-accuracy audio-to-text services, ensuring regional nuances and technical terms are preserved. With a strong background in customer support and data management, I offer reliable, high-quality work with a focus on precision and timely delivery.
Experience Level
Expert
Language
English
Fluent
Hindi
Advanced
Kannada
Advanced
Work Experience
Senior Executive at REA India (Locon Solutions Pvt. Ltd.)
June 1, 2024 - September 30, 2024Answered customer questions regarding property listings and user accounts on a real estate platform. Handled customer interactions and inquiries across social media to maintain brand reputation. Used internal CRM tools to track interactions and ensure all requests were handled. Worked with other departments to report platform issues and help improve the user experience. Followed productivity guidelines and quality standards during peak periods.
Subject Matter Expert (SME) / Customer Support at Teleperformance, Bangalore
August 1, 2021 - December 31, 2023Helped team members with questions about work processes and monitored support quality. Handled escalated customer requests including orders and refunds. Trained new staff on support tools and communication standards. Aimed to resolve problems in a single interaction and reduce recontacts. Participated in team meetings to improve efficiency.
Customer Support Associate at Amazon Development Center, Pune
September 1, 2017 - May 31, 2019Provided support to Amazon UK customers via chat, email, and phone. Met daily targets for volume and quality. Resolved issues related to orders, deliveries, payments, and account settings. Received MVP award for consistent performance and support quality. Helped customers understand services and options available.
Education
Bachelor of Engineering ( Electronics and Communication ) at Secab Institute of Engineering and Technology, Vijayapura
January 11, 2030 - January 1, 2016Diploma in Electronics and Communication Engineering at BLDEA's Polytechnic, Vijayapura
January 11, 2030 - January 1, 2010Bachelor of Engineering (Electronics and Communication) at Secab Institute of Engineering and Technology, Vijayapura
January 11, 2030 - January 1, 2016Diploma in Electronics and Communication Engineering at BLDEA's Polytechnic, Vijayapura
January 11, 2030 - January 1, 2010Qualifications
Most Valuable Player (MVP) – Amazon
January 11, 2030 - April 28, 2026Team Mentorship Recognition – Teleperformance
January 11, 2030 - April 28, 2026Most Valuable Player (MVP) - Amazon UK
January 11, 2030 - April 28, 2026Team Mentorship Recognition - Teleperformance
January 11, 2030 - April 28, 2026Industry Experience
Real Estate & Construction, Retail, Software & Internet, Professional Services, Media & Entertainment
Experience Level
Expert
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