Shubham Goyal

Responded to customer queries via phone, email, and chat in the US healthcare sector, ensuring timely and accurate support. Managed patient insurance cases for Botox One treatments, coordinating with internal teams to resolve issues and provide seamless service. Logged and documented all interactions with customers, maintaining accurate account records and ensuring efficient retrieval for management reporting. Demonstrated problem-solving skills by identifying root causes of issues, providing clear solutions, and expediting adjustments. Collaborated with cross-functional teams, including Customer Success Managers and healthcare providers, to ensure service excellence. Contributed to improving response times and customer satisfaction by consistently exceeding performance targets.

Delivered customer support via multiple platforms (phone, chat, email), resolving customer inquiries and ensuring prompt issue resolution. Processed customer orders, applications, and forms while maintaining thorough and accurate documentation. Addressed customer complaints with empathy and professionalism, ensuring positive outcomes and long-term customer loyalty. Worked closely with internal teams to share customer feedback and implement service improvements, leading to increased customer satisfaction. Thrived in a fast-paced environment, consistently meeting deadlines and contributing to the optimization of customer support processes.