Senior Specialist, Visual Design, UX Engineer, Front-End Developer at Mastercard

Design Ops leadership: Enhanced intake and reporting practices to reduce time per Studio phase and accelerated decisioning for big bets. Improved customer experience by driving adoption of customer-centric practices across product design and tracking experience KPIs. Extended design consistency across the organization by developing an open-source UI platform using React and Design Tokens to scale design decisions globally. Improved frontend functionality for the mobile application using React, translating complex prototypes into functional UIs to monitor CO2 emissions via the Carbon Calculator Project. Enhanced knowledge transfer by optimizing handover processes between Foundry CX&D and Product teams, ensuring seamless knowledge and asset transfer.

Analyst, Customer Experience and Design, Front-End Developer at Mastercard

Enhanced User experience on multiple websites: Managed the frontend build for a single platform supporting 15 global rewards websites. Training & Mentorship: Educated US-based and local teams on high-level frontend techniques and legacy system management. Enhanced project delivery efficiency: Introduced project management methodologies to streamline the delivery of digital assets and email templates.

Analyst, User Experience at Mastercard

Introduced advanced frontend techniques to legacy platforms, significantly increasing user engagement. Spearheaded the design implementation for the Bendigo Rewards website, recognized as the highest-quality implementation on the Mastercard CMS.

Associate Engineer, Software Engineering at Mastercard

Enhanced client satisfaction and managed multiple client projects and supported commercial integration efforts. Awarded 2nd place globally in Mastercard 'Take Initiative' competition.