Hi, I'm Shuntoria Reid, a seasoned freelancer with a passion for programming languages, software testing, and information technology. With extensive remote work experience as an IT support specialist and software developer, I bring practical problem-solving skills and a collaborative mindset to every project. I thrive on turning ideas into robust, user-friendly software and reliable test plans. I stay curious, learn quickly, and focus on delivering high-quality results while communicating clearly and maintaining a client-centered approach.…

Shuntoria Reid

Hi, I'm Shuntoria Reid, a seasoned freelancer with a passion for programming languages, software testing, and information technology. With extensive remote work experience as an IT support specialist and software developer, I bring practical problem-solving skills and a collaborative mindset to every project. I thrive on turning ideas into robust, user-friendly software and reliable test plans. I stay curious, learn quickly, and focus on delivering high-quality results while communicating clearly and maintaining a client-centered approach.…

Available to hire

Hi, I’m Shuntoria Reid, a seasoned freelancer with a passion for programming languages, software testing, and information technology. With extensive remote work experience as an IT support specialist and software developer, I bring practical problem-solving skills and a collaborative mindset to every project.

I thrive on turning ideas into robust, user-friendly software and reliable test plans. I stay curious, learn quickly, and focus on delivering high-quality results while communicating clearly and maintaining a client-centered approach.

See more

Language

English
Fluent

Work Experience

Software Developer at Uteest
October 1, 2021 - Present
Executed comprehensive usability tests on diverse software applications, identifying and documenting 50+ critical issues. Collaborated with development teams to implement effective solutions, improving overall user experience. Developed and executed detailed test plans for 15+ projects, ensuring on-schedule delivery of high-quality software products with a 98% success rate in identifying and addressing potential issues before release. Introduced and championed the adoption of automated testing tools, streamlining testing processes and reducing testing time by 25%, ultimately enhancing the efficiency and accuracy of the software testing workflow.
Freelance Data Engineer at Upwork
December 1, 2025 - August 26, 2025
Developed ETL pipelines from sources such as APIs, web services, and databases, ensuring efficient data extraction while converting sourced data into desired formats. Designed custom databases and data models using NoSQL and Big Data technologies like Hadoop and Hive to store large datasets. Optimized data analysis processes using Python libraries such as pandas, numpy, and scikit-learn to generate pattern recognition algorithms. Implemented advanced analytics techniques like clustering analysis and forecasting models at scale. Automated data pipeline processes using source control platforms like Git, allowing teams to access and modify pipelines without breaking production code.
Outbound Sales Representative at Faneuil INC.
May 1, 2025 - August 26, 2025
Made an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule free in-home or virtual health evaluations. Followed 20+ approved scripts, ensuring members understood terms and responded to rebuttals persuasively and with professional courtesy. Presented a positive, professional, and high-energy approach to clients, health plan members, and team members. Met daily goals set by the department, including 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, and quality targets. Adjusted, rescheduled, and canceled appointments with both members and contracted providers as requested. Monitored performance results including appointments, calls, handle time, and productivity using designated reporting systems. Reported member complaints and escalations immediately to Member Engagement Managers.
Technical Support Specialist / Troubleshooting Specialist at teleNetwork
October 1, 2023 - August 26, 2025
Diagnosed and resolved 200+ technical issues per week with a customer-focused approach, employing active listening and clear communication to guide users through troubleshooting processes. Enhanced customer satisfaction by swiftly resolving complex technical issues, averaging a 95% positive feedback rating over a 12-month period. Served as a point of contact (POC) for feature/function and level one support problems originated by supported users. Provided problem resolution via email and/or live chat response using knowledge base and template responses. Ensured end-user problems were resolved within Service Level Agreement (SLA) parameters. Maintained end-to-end problem ownership of chat and email sessions.
Software Engineer Intern at Revature
June 1, 2020 - August 26, 2025
Assisted in the development and testing of commercial web applications. Collaborated with senior developers on various software development projects. Applied user-centered design principles in software development. Participated in agile development processes and team meetings. Contributed to the improvement of existing software and the creation of new features.
Software Developer at UTest
October 1, 2021 - Present
Executed comprehensive usability tests on diverse software applications, identifying 50+ critical issues and documenting results. Collaborated with development teams to implement effective solutions and improve user experience.
Outbound Sales Representative at Faneuil INC
May 1, 2025 - September 8, 2025
Met daily goals (e.g., 300-400 outbound dials, 24 appointments) and set up remote health plan evaluations. Adjusted, rescheduled, and canceled appointments as needed. Monitored performance metrics and reported escalations to engagement managers.
Technical Support Specialist / Troubleshooting Specialist at teleNetwork
October 1, 2023 - September 8, 2025
Diagnosed and resolved 200+ technical issues per week with a customer-focused approach. Achieved an average 95% positive feedback over 12 months. Served as a POC for feature requests and level-one problems; resolved issues within SLA; maintained end-to-end problem ownership.
Software Engineer Intern at Revature
June 30, 2020 - September 8, 2025
Assisted in the development and testing of commercial web applications. Collaborated with senior developers in Agile environments, contributing to feature improvements and new functionality.
Sales Associate at 7-Eleven
December 31, 2018 - September 8, 2025
Achieved performance metrics, boosting daily sales by 20% and improving upselling skills by 15%. Optimized product placement and merchandising, increasing visibility and appeal of promotional items; maintained strong customer relations and satisfaction.

Education

Bachelor of Science in Computer Science at Full Sail University
January 1, 2019 - May 1, 2023
Bachelor of Science in Computer Science at Full Sail University
January 1, 2019 - May 1, 2023

Qualifications

Full Stack Web Development Technical Interviewing Certificate of Completion
January 11, 2030 - August 26, 2025
Bloom Tech Certificate
January 11, 2030 - August 26, 2025
Computer Software Engineering Certificate
January 11, 2030 - August 26, 2025
Udacity Certificate
January 11, 2030 - August 26, 2025
Full Stack Web Development Technical Interviewing
January 11, 2030 - September 8, 2025
Certificate Computer Software Engineering
January 11, 2030 - September 8, 2025

Industry Experience

Computers & Electronics, Healthcare, Life Sciences, Retail, Software & Internet, Telecommunications, Other, Professional Services, Education
    paper Server Testing Module Project
    create a RESTful API using Node and Express, containing endpoints to perform some CRUD operations on a resource of your choosing. Two or three endpoints are enough. Data should be persisted in a SQLite database.…