Shuntoria Reid Greenwood

Software Developer at Uteest

Executed comprehensive usability tests on diverse software applications, identifying and documenting 50+ critical issues. Collaborated with development teams to implement effective solutions, improving overall user experience. Developed and executed detailed test plans for 15+ projects, ensuring on-schedule delivery of high-quality software products with a 98% success rate in identifying and addressing potential issues before release. Introduced and championed the adoption of automated testing tools, streamlining testing processes and reducing testing time by 25%, ultimately enhancing the efficiency and accuracy of the software testing workflow.

Freelance Data Engineer at Upwork

Developed ETL pipelines from sources such as APIs, web services, and databases, ensuring efficient data extraction while converting sourced data into desired formats. Designed custom databases and data models using NoSQL and Big Data technologies like Hadoop and Hive to store large datasets. Optimized data analysis processes using Python libraries such as pandas, numpy, and scikit-learn to generate pattern recognition algorithms. Implemented advanced analytics techniques like clustering analysis and forecasting models at scale. Automated data pipeline processes using source control platforms like Git, allowing teams to access and modify pipelines without breaking production code.

Outbound Sales Representative at Faneuil INC.

Made an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule free in-home or virtual health evaluations. Followed 20+ approved scripts, ensuring members understood terms and responded to rebuttals persuasively and with professional courtesy. Presented a positive, professional, and high-energy approach to clients, health plan members, and team members. Met daily goals set by the department, including 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, and quality targets. Adjusted, rescheduled, and canceled appointments with both members and contracted providers as requested. Monitored performance results including appointments, calls, handle time, and productivity using designated reporting systems. Reported member complaints and escalations immediately to Member Engagement Managers.

Technical Support Specialist / Troubleshooting Specialist at teleNetwork

Diagnosed and resolved 200+ technical issues per week with a customer-focused approach, employing active listening and clear communication to guide users through troubleshooting processes. Enhanced customer satisfaction by swiftly resolving complex technical issues, averaging a 95% positive feedback rating over a 12-month period. Served as a point of contact (POC) for feature/function and level one support problems originated by supported users. Provided problem resolution via email and/or live chat response using knowledge base and template responses. Ensured end-user problems were resolved within Service Level Agreement (SLA) parameters. Maintained end-to-end problem ownership of chat and email sessions.

Software Engineer Intern at Revature

Assisted in the development and testing of commercial web applications. Collaborated with senior developers on various software development projects. Applied user-centered design principles in software development. Participated in agile development processes and team meetings. Contributed to the improvement of existing software and the creation of new features.

Software Developer at UTest

Executed comprehensive usability tests on diverse software applications, identifying 50+ critical issues and documenting results. Collaborated with development teams to implement effective solutions and improve user experience.

Outbound Sales Representative at Faneuil INC

Met daily goals (e.g., 300-400 outbound dials, 24 appointments) and set up remote health plan evaluations. Adjusted, rescheduled, and canceled appointments as needed. Monitored performance metrics and reported escalations to engagement managers.

Technical Support Specialist / Troubleshooting Specialist at teleNetwork

Diagnosed and resolved 200+ technical issues per week with a customer-focused approach. Achieved an average 95% positive feedback over 12 months. Served as a POC for feature requests and level-one problems; resolved issues within SLA; maintained end-to-end problem ownership.

Software Engineer Intern at Revature

Assisted in the development and testing of commercial web applications. Collaborated with senior developers in Agile environments, contributing to feature improvements and new functionality.

Sales Associate at 7-Eleven

Achieved performance metrics, boosting daily sales by 20% and improving upselling skills by 15%. Optimized product placement and merchandising, increasing visibility and appeal of promotional items; maintained strong customer relations and satisfaction.

Video Action & Object Annotation Specialist at LabelBox

Curated high-quality video data and annotations for computer vision models, including frame-level action and object annotations, ensuring 99%+ accuracy in object tracking and action boundary identification. Developed and refined bounding boxes, polygons, and semantic segmentations; contributed to QA checks and feedback loops to improve annotation consistency. Drove structured data labeling workflows for scalable AI training and documented edge cases to guide engineers.

AI Trainer at Remote

Evaluated and ranked AI-generated responses for accuracy, relevance, and tone. Identified and corrected factual hallucinations and logical errors in large language models; collaborated on RLHF tasks, prompt engineering, and cross-disciplinary feedback loops. Audited and refined QA checks on model outputs to improve safety and reliability.

Software Tester at uTest

Executed end-to-end exploratory testing of mobile and web applications, authored clear, actionable bug reports with reproduction steps, screenshots, and crash logs; coordinated with global testing teams to validate cross-platform functionality.

Data Labeler / Annotation Specialist at OneForma

Performed high-volume data labeling and annotation across diverse datasets to improve the accuracy of machine learning models; identified inconsistencies and refined labeling rubrics; collaborated with project leads to streamline annotation pipelines; maintained data integrity across projects.

Data Labeler / Data Annotator at Remote

Performed high-volume data labeling and annotation across various datasets to improve the accuracy of machine learning models; conducted quality checks, cross-referenced multi-source information, and maintained documentation for reproducibility.

Annotation / Labelling Specialist at Remote (Labelbox & multi-platform workflows)

Drove high-precision labels for video, image, and text datasets; identified and corrected inconsistencies in complex data strings; maintained project-specific labeling guidelines and supported model training data pipelines.

Video Action & Object Annotation Labeller at Labelbox

Curated high-quality video annotations (frame-by-frame, bounding boxes, polygons, semantic segmentation) across diverse datasets; documented edge cases and provided feedback to engineers to improve model performance.

Computer Vision Freelance at RoboFlow

Curated and annotated high-quality data for diverse computer vision models; reduced false positives and improved model training outcomes; standardized labeling guidelines across projects; optimized data preprocessing workflows.

AI Trainer at Remote

Developed and refined LLM responses; evaluated model outputs; ensured alignment with human intent and factual accuracy; collaborated on project-specific prompting and labeling guidelines.