I am a highly analytic professional with a B.S. in Computer Science and a minor in Statistics, offering over 7 years of experience at the intersection of software development and artificial intelligence. I excel in high-precision data curation for computer vision and large language models, and I bring a deep understanding of the end-to-end life cycle of ML systems, from data labeling to model evaluation and deployment. I thrive on building robust data workflows, implementing RLHF-driven feedback loops, and delivering production-ready AI solutions. I value rigorous QA, clear documentation, and collaborative problem solving to ensure safe, accurate, and scalable results in fast-paced environments.…

Shuntoria Reid

I am a highly analytic professional with a B.S. in Computer Science and a minor in Statistics, offering over 7 years of experience at the intersection of software development and artificial intelligence. I excel in high-precision data curation for computer vision and large language models, and I bring a deep understanding of the end-to-end life cycle of ML systems, from data labeling to model evaluation and deployment. I thrive on building robust data workflows, implementing RLHF-driven feedback loops, and delivering production-ready AI solutions. I value rigorous QA, clear documentation, and collaborative problem solving to ensure safe, accurate, and scalable results in fast-paced environments.…

Available to hire

I am a highly analytic professional with a B.S. in Computer Science and a minor in Statistics, offering over 7 years of experience at the intersection of software development and artificial intelligence. I excel in high-precision data curation for computer vision and large language models, and I bring a deep understanding of the end-to-end life cycle of ML systems, from data labeling to model evaluation and deployment.

I thrive on building robust data workflows, implementing RLHF-driven feedback loops, and delivering production-ready AI solutions. I value rigorous QA, clear documentation, and collaborative problem solving to ensure safe, accurate, and scalable results in fast-paced environments.

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Language

English
Fluent

Work Experience

Software Developer at Uteest
October 1, 2021 - Present
Executed comprehensive usability tests on diverse software applications, identifying and documenting 50+ critical issues. Collaborated with development teams to implement effective solutions, improving overall user experience. Developed and executed detailed test plans for 15+ projects, ensuring on-schedule delivery of high-quality software products with a 98% success rate in identifying and addressing potential issues before release. Introduced and championed the adoption of automated testing tools, streamlining testing processes and reducing testing time by 25%, ultimately enhancing the efficiency and accuracy of the software testing workflow.
Freelance Data Engineer at Upwork
December 1, 2025 - August 26, 2025
Developed ETL pipelines from sources such as APIs, web services, and databases, ensuring efficient data extraction while converting sourced data into desired formats. Designed custom databases and data models using NoSQL and Big Data technologies like Hadoop and Hive to store large datasets. Optimized data analysis processes using Python libraries such as pandas, numpy, and scikit-learn to generate pattern recognition algorithms. Implemented advanced analytics techniques like clustering analysis and forecasting models at scale. Automated data pipeline processes using source control platforms like Git, allowing teams to access and modify pipelines without breaking production code.
Outbound Sales Representative at Faneuil INC.
May 1, 2025 - August 26, 2025
Made an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule free in-home or virtual health evaluations. Followed 20+ approved scripts, ensuring members understood terms and responded to rebuttals persuasively and with professional courtesy. Presented a positive, professional, and high-energy approach to clients, health plan members, and team members. Met daily goals set by the department, including 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, and quality targets. Adjusted, rescheduled, and canceled appointments with both members and contracted providers as requested. Monitored performance results including appointments, calls, handle time, and productivity using designated reporting systems. Reported member complaints and escalations immediately to Member Engagement Managers.
Technical Support Specialist / Troubleshooting Specialist at teleNetwork
October 1, 2023 - August 26, 2025
Diagnosed and resolved 200+ technical issues per week with a customer-focused approach, employing active listening and clear communication to guide users through troubleshooting processes. Enhanced customer satisfaction by swiftly resolving complex technical issues, averaging a 95% positive feedback rating over a 12-month period. Served as a point of contact (POC) for feature/function and level one support problems originated by supported users. Provided problem resolution via email and/or live chat response using knowledge base and template responses. Ensured end-user problems were resolved within Service Level Agreement (SLA) parameters. Maintained end-to-end problem ownership of chat and email sessions.
Software Engineer Intern at Revature
June 1, 2020 - August 26, 2025
Assisted in the development and testing of commercial web applications. Collaborated with senior developers on various software development projects. Applied user-centered design principles in software development. Participated in agile development processes and team meetings. Contributed to the improvement of existing software and the creation of new features.
Software Developer at UTest
October 1, 2021 - Present
Executed comprehensive usability tests on diverse software applications, identifying 50+ critical issues and documenting results. Collaborated with development teams to implement effective solutions and improve user experience.
Outbound Sales Representative at Faneuil INC
May 1, 2025 - September 8, 2025
Met daily goals (e.g., 300-400 outbound dials, 24 appointments) and set up remote health plan evaluations. Adjusted, rescheduled, and canceled appointments as needed. Monitored performance metrics and reported escalations to engagement managers.
Technical Support Specialist / Troubleshooting Specialist at teleNetwork
October 1, 2023 - September 8, 2025
Diagnosed and resolved 200+ technical issues per week with a customer-focused approach. Achieved an average 95% positive feedback over 12 months. Served as a POC for feature requests and level-one problems; resolved issues within SLA; maintained end-to-end problem ownership.
Software Engineer Intern at Revature
June 30, 2020 - September 8, 2025
Assisted in the development and testing of commercial web applications. Collaborated with senior developers in Agile environments, contributing to feature improvements and new functionality.
Sales Associate at 7-Eleven
December 31, 2018 - September 8, 2025
Achieved performance metrics, boosting daily sales by 20% and improving upselling skills by 15%. Optimized product placement and merchandising, increasing visibility and appeal of promotional items; maintained strong customer relations and satisfaction.
Video Action & Object Annotation Specialist at LabelBox
September 1, 2019 - November 1, 2024
Curated high-quality video data and annotations for computer vision models, including frame-level action and object annotations, ensuring 99%+ accuracy in object tracking and action boundary identification. Developed and refined bounding boxes, polygons, and semantic segmentations; contributed to QA checks and feedback loops to improve annotation consistency. Drove structured data labeling workflows for scalable AI training and documented edge cases to guide engineers.
AI Trainer at Remote
February 1, 2025 - Present
Evaluated and ranked AI-generated responses for accuracy, relevance, and tone. Identified and corrected factual hallucinations and logical errors in large language models; collaborated on RLHF tasks, prompt engineering, and cross-disciplinary feedback loops. Audited and refined QA checks on model outputs to improve safety and reliability.
Software Tester at uTest
February 1, 2018 - Present
Executed end-to-end exploratory testing of mobile and web applications, authored clear, actionable bug reports with reproduction steps, screenshots, and crash logs; coordinated with global testing teams to validate cross-platform functionality.
Data Labeler / Annotation Specialist at OneForma
November 1, 2019 - Present
Performed high-volume data labeling and annotation across diverse datasets to improve the accuracy of machine learning models; identified inconsistencies and refined labeling rubrics; collaborated with project leads to streamline annotation pipelines; maintained data integrity across projects.
Data Labeler / Data Annotator at Remote
November 1, 2019 - Present
Performed high-volume data labeling and annotation across various datasets to improve the accuracy of machine learning models; conducted quality checks, cross-referenced multi-source information, and maintained documentation for reproducibility.
Annotation / Labelling Specialist at Remote (Labelbox & multi-platform workflows)
November 1, 2019 - Present
Drove high-precision labels for video, image, and text datasets; identified and corrected inconsistencies in complex data strings; maintained project-specific labeling guidelines and supported model training data pipelines.
Video Action & Object Annotation Labeller at Labelbox
September 20, 2019 - November 2, 2024
Curated high-quality video annotations (frame-by-frame, bounding boxes, polygons, semantic segmentation) across diverse datasets; documented edge cases and provided feedback to engineers to improve model performance.
Computer Vision Freelance at RoboFlow
April 1, 2022 - August 20, 2024
Curated and annotated high-quality data for diverse computer vision models; reduced false positives and improved model training outcomes; standardized labeling guidelines across projects; optimized data preprocessing workflows.
AI Trainer at Remote
November 1, 2018 - December 20, 2020
Developed and refined LLM responses; evaluated model outputs; ensured alignment with human intent and factual accuracy; collaborated on project-specific prompting and labeling guidelines.
Software Tester at Remote
February 1, 2018 - Present
Performed end-to-end exploratory testing on mobile and web applications; authored clear, actionable bug reports including reproduction steps, screenshots, and logs; collaborated with global testing teams to validate fixes.
AI Trainer
February 1, 2025 - Present
Evaluated and refined Large Language Model (LLM) responses to improve accuracy, tone, and safety. Implemented prompt engineering, crafted high-quality prompts and response sets to teach AI models how to handle nuanced creative writing and technical problem-solving tasks. Collaborated on iterative feedback loops, identified edge cases, and provided data corrections to prevent future errors. Maintained rigorous QA standards and documented processes for knowledge transfer to new team members.
Annotator / Labeler at OneForma
November 1, 2019 - Present
Performed high-volume data labeling across diverse datasets (text, image, audio) to train AI models; identified inconsistencies and corrected labeling errors; collaborated with project leads to refine annotation rubrics; maintained data integrity and contributed to scalable labeling workflows; conducted regular quality checks and provided feedback to improve model performance.
Video Action & Object Annotation at Labelbox
September 1, 2019 - November 1, 2024
Directed high-precision spatial annotations for complex video datasets, enabling robust multi-object tracking and action recognition. Collaborated with QA leads to calibrate labeling rubrics and improve data quality. Maintained rigorous data integrity across large-scale pipelines and documented labeling guidelines for consistency.
Software Engineer Intern at Revature
October 1, 2015 - June 1, 2017
Developed and deployed a full-stack web application within an agile environment. Optimized backend performance by writing clean, modular code; participated in daily scrums to troubleshoot bottlenecks; contributed to sprint milestones and stakeholder demonstrations; gained practical experience with Java, Spring, and modern web technologies.

Education

Bachelor of Science in Computer Science at Full Sail University
January 1, 2019 - May 1, 2023
Bachelor of Science in Computer Science at Full Sail University
January 1, 2019 - May 1, 2023
Bachelors of Science in Computer Science at Full Sail University
January 11, 2030 - January 1, 2023
Bachelor of Science in Computer Science at Full Sail University
January 11, 2030 - January 1, 2023
Bachelor of Science in Computer Science at Full Sail University
January 11, 2030 - January 1, 2023

Qualifications

Full Stack Web Development Technical Interviewing Certificate of Completion
January 11, 2030 - August 26, 2025
Bloom Tech Certificate
January 11, 2030 - August 26, 2025
Computer Software Engineering Certificate
January 11, 2030 - August 26, 2025
Udacity Certificate
January 11, 2030 - August 26, 2025
Full Stack Web Development Technical Interviewing
January 11, 2030 - September 8, 2025
Certificate Computer Software Engineering
January 11, 2030 - September 8, 2025
Programming Basics: HTML, CSS, JavaScript, APIs
January 11, 2030 - April 16, 2026
Programming Fundamentals Certificate: HTML, CSS, JavaScript, APIs
January 11, 2030 - April 16, 2026

Industry Experience

Computers & Electronics, Healthcare, Life Sciences, Retail, Software & Internet, Telecommunications, Other, Professional Services, Education, Media & Entertainment
    paper Server Testing Module Project
    create a RESTful API using Node and Express, containing endpoints to perform some CRUD operations on a resource of your choosing. Two or three endpoints are enough. Data should be persisted in a SQLite database.…