Fueled by a lifelong passion for game soundtracks—dating all the way back to the legendary Rob Hubbard and the C64 era—I am dedicated to crafting immersive, memorable music for games. Holding a music degree, I composed the full soundtrack for Turtlepop: Journey to Freedom on the Nintendo Switch in 2017, where I also created and sourced every sound effect to bring the world to life. My earlier work includes composing distinctive themes for Otherland in 2010, specifically for the Eight Squared and Mars segments, blending atmosphere and storytelling through music. Beyond professional projects, I have a deep love for reimagining 8-bit classics for the C64, combining nostalgia with fresh interpretations. You can explore my portfolio and personal creations here: _Website not available. Sign in: https://www.twine.net/signup_…

Simon Betts

Fueled by a lifelong passion for game soundtracks—dating all the way back to the legendary Rob Hubbard and the C64 era—I am dedicated to crafting immersive, memorable music for games. Holding a music degree, I composed the full soundtrack for Turtlepop: Journey to Freedom on the Nintendo Switch in 2017, where I also created and sourced every sound effect to bring the world to life. My earlier work includes composing distinctive themes for Otherland in 2010, specifically for the Eight Squared and Mars segments, blending atmosphere and storytelling through music. Beyond professional projects, I have a deep love for reimagining 8-bit classics for the C64, combining nostalgia with fresh interpretations. You can explore my portfolio and personal creations here: _Website not available. Sign in: https://www.twine.net/signup_…

Available to hire

Fueled by a lifelong passion for game soundtracks—dating all the way back to the legendary Rob Hubbard and the C64 era—I am dedicated to crafting immersive, memorable music for games. Holding a music degree, I composed the full soundtrack for Turtlepop: Journey to Freedom on the Nintendo Switch in 2017, where I also created and sourced every sound effect to bring the world to life.

My earlier work includes composing distinctive themes for Otherland in 2010, specifically for the Eight Squared and Mars segments, blending atmosphere and storytelling through music. Beyond professional projects, I have a deep love for reimagining 8-bit classics for the C64, combining nostalgia with fresh interpretations.

You can explore my portfolio and personal creations here: Website not available. Sign in: https://www.twine.net/signup

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Skills

Experience Level

Composition
Expert
Soundtrack
Expert
Leadership
Expert
Microsoft Office
Expert
Jira
Expert
Data Visualization
Intermediate
ChatGPT
Intermediate
Salesforce
Intermediate
WordPress
Intermediate
Data Science
Intermediate
Game Design
Beginner
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Language

English
Fluent

Work Experience

Complaints Lead (APAC) at Wise
November 1, 2024 - Present
Leading a team of seven complaints officers across APAC including Singapore, Japan, and Estonia, achieving 95% complaints handled within 15 days across multiple countries. Designed and implemented team scorecards, represented the company during regulatory adjudications and audits, developed knowledge of regional compliance bodies, and cultivated an inclusive, transparent team culture. Responsible for monitoring KPIs, mentoring team members, analyzing root cause of SLA breaches, and presenting data to the APAC Risk Oversight Group and local boards.
Team Lead – APAC Customer Experience at Easyship
February 29, 2024 - August 12, 2025
Managed a team of six customer experience agents across Singapore, Australia, and India handling omnichannel support. Improved customer satisfaction scores consistently above 85%, cut resolution times by 20%, and reduced turnaround times for global case transfers by 70%. Developed new specialist roles to enhance customer experience and maintained strong relationships with courier stakeholders. Handled escalations, cross-functional collaboration, and operational support while also taking on frontline duties during resource shortages.
Manager / Team Lead - Customer Care at Thomson Reuters / Clarivate
March 1, 2022 - August 12, 2025
Led customer care teams across Singapore, Korea, Taiwan, and India, serving major APAC clients such as NUS, NTU, Samsung, Apple, and Pfizer. Developed onboarding programs and internal processes, globally rolled out Slack as a communication tool, and trained staff on customer communication best practices. Managed KPIs, escalations, and training sessions to improve team performance and customer satisfaction over an 8-year tenure with increasing responsibilities.
Composer & Sound Designer at Zengami
March 7, 2016 - July 3, 2017
As the Composer & Sound Designer for TurtlePop: Journey to Freedom (Nintendo Switch, 2018), I crafted both the evocative musical score and every accompanying sound effect to bring this vibrant puzzle-platformer to life. Musical Highlights: The game’s music is described as “whimsical” and guaranteed to “put a smile on your face” as you guide your adorable turtle heroes through each stage Video Chums. Reviewers often noted how, both “graphic and music wise, TurtlePop … sounds absolutely lovely”, highlighting the bright and charming synergy of visuals and audio Nintendo Life. Sound Design Accolades: In addition to melodies, the sound effects were lauded for adding “a layer of satisfaction to each onscreen moment, especially the victory screens”, enhancing player feedback and emotional engagement - Video Chums. Composer & Sound Designer — TurtlePop: Journey to Freedom (Nintendo Switch) Composed the full, whimsical soundtrack that underpins the game's playful and cheerful atmosphere. Designed and sourced all sound effects—from triumphant victory chimes to characterful feedback—that enrich every moment of gameplay. Delivered an audio experience that reviewers specifically praised for its charm and ability to elevate the game’s joyful tone.

Education

Bachelor of the Arts (Commercial Music) at University of Westminster
July 1, 1998 - July 2, 2001

Qualifications

Commercial Music Degree
July 1, 1998 - July 2, 2001
Bachelor of the Arts (Music)
January 11, 2030 - August 12, 2025
ITIL Foundation Certificate in IT Management Level 3
January 11, 2030 - August 12, 2025

Industry Experience

Media & Entertainment, Software & Internet, Computers & Electronics, Financial Services, Professional Services, Retail, Transportation & Logistics
    paper Turtlepop: Journey to Freedom

    TurtlePop: Journey to Freedom is a platform puzzle game that introduces Bebo, Deephi, Slimmie, Smarts, Willis and Sparky the Turtle. Guide your turtles through a variety of fun and challenging game worlds in a bid to help rescue other turtles and lead them to freedom.

    I composed all of the music and provided/designed all of the sound effects. This was a major project and all the music for the game can be found here,

    Turtleboat Theme -
    Closing Credits -
    Atlantis Zone -
    Teatree Hill Zone -
    Sky High Zone -
    Blossom Valley Zone -
    Coconut Grove Zone -
    Scrolling Level -
    Miner Niner Zone -
    Wild Wild West (Unused) -

    I worked closely with the CEO over the course of six to twelve months and gave regular updates on progress, attending the Zengami studio on occasion to discuss needs, themes and deadlines. All music and sound design was completed well within the set deadlines.

    paper Otherland MMO

    The fascinating multiverse of Tad Williams’ critically acclaimed Otherland novels transformed into a full scale MMORPG with a new storyline. New game worlds and improvements, better performance and a revamped UI, Otherland: Next is the next step in the game’s evolution.

    I wrote a number of themes for this game which was later acquired and work continued with a third party.

    Mars Bazaaar -
    Building & Crafting -
    Hallow Hill Theme -
    Escape a Dream -
    Iron Gian Battle -
    Welcome to 8 Squared -