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Creative and passionate social media professional with a strong background in content creation, storytelling, and digital community management. Over the past four years of experience ensuring safe and engaging online environments as a Trust & Safety Analyst, combined with hands-on experience building and managing my own YouTube channel, Osama Abdalla. Skilled at developing content that educates and inspires, with a focus on culture, history, and lifestyle storytelling. Fluent in Arabic and English, with expertise in audience engagement, cross-cultural communication, and creative direction…Creative and passionate social media professional with a strong background in content creation, storytelling, and digital community management. Over the past four years of experience ensuring safe and engaging online environments as a Trust & Safety Analyst, combined with hands-on experience building and managing my own YouTube channel, Osama Abdalla. Skilled at developing content that educates and inspires, with a focus on culture, history, and lifestyle storytelling. Fluent in Arabic and English, with expertise in audience engagement, cross-cultural communication, and creative direction

Osama Abdalla

Content Creator, Community Manager, Video Editor, +6

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Creative and passionate social media professional with a strong background in content creation, storytelling, and digital community management. Over the past four years of experience ensuring safe and engaging online environments as a Trust & Safety Analyst, combined with hands-on experience building and managing my own YouTube channel, Osama Abdalla. Skilled at developing content that educates and inspires, with a focus on culture, history, and lifestyle storytelling. Fluent in Arabic and English, with expertise in audience engagement, cross-cultural communication, and creative direction…Creative and passionate social media professional with a strong background in content creation, storytelling, and digital community management. Over the past four years of experience ensuring safe and engaging online environments as a Trust & Safety Analyst, combined with hands-on experience building and managing my own YouTube channel, Osama Abdalla. Skilled at developing content that educates and inspires, with a focus on culture, history, and lifestyle storytelling. Fluent in Arabic and English, with expertise in audience engagement, cross-cultural communication, and creative direction

Available to hire

Creative and passionate social media professional with a strong background in content
creation, storytelling, and digital community management. Over the past four years of
experience ensuring safe and engaging online environments as a Trust & Safety Analyst,
combined with hands-on experience building and managing my own YouTube channel,
Osama Abdalla. Skilled at developing content that educates and inspires, with a focus on
culture, history, and lifestyle storytelling. Fluent in Arabic and English, with expertise in
audience engagement, cross-cultural communication, and creative direction

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Work Experience

Content Review Associate (Arabic) - Fixed Term Contract at Accenture

April 30, 2020 - August 9, 2025

Conducted routine assessments of online content on YouTube to ensure compliance with safety standards and company policies. Monitored and analyzed user-generated content for potential violations including harmful or offensive material. Applied content moderation guidelines to safeguard platform integrity and user safety. Collaborated with cross-functional teams on escalations and corrective actions. Provided Arabic language-specific insights to promote a safer and more inclusive online environment.

Trust & Safety Analyst (Arabic) - Permanent at Accenture

April 1, 2019 - Present

Investigate and resolve content issues related to account support and safety concerns with prompt and effective responses to violations. Provide empathetic, accurate, and timely assistance to users, upholding high standards of customer service and platform integrity. Stay updated with evolving client policies and industry guidelines. Lead weekly shadowing sessions for new team members on safety protocols and company policies. Collaborate with team leads on task assignments and operational goals. Enforce platform guidelines rigorously for Arabic-speaking users to maintain a safe online environment.

YouTube Content Creator at Osama Abdalla (YouTube Channel)

October 1, 2019 - Present

Founded and manage a growing YouTube channel sharing stories about Sudan’s culture, history, cuisine, and daily life. End-to-end content: research, scriptwriting, filming, editing, and postproduction. Built a loyal audience by creating engaging, authentic, and informative content highlighting Sudanese heritage. Utilize SEO and social media strategies to optimize video reach and audience growth. Engage directly with viewers to foster community and cultural awareness.

Trust & Safety Analyst (Arabic) at Accenture

April 1, 2019 - Present

Investigate and resolve content-related issues to ensure platform integrity and user safety. Provide empathetic and accurate support to users while upholding community standards. Lead onboarding and training sessions for new analysts, sharing best practices in safety and policy compliance. Collaborate on high-priority projects to address evolving trends in online safety and content moderation. Enforce platform guidelines for Arabic-speaking users.

Content Review Associate (Arabic) at Accenture

October 1, 2019 - April 1, 2020

Conducted routine assessments of online content on the YouTube platform to ensure compliance with safety standards and company policies. Monitored and analysed user-generated content for potential violations, including harmful, inappropriate, or offensive material. Applied comprehensive understanding of content moderation guidelines to safeguard platform integrity and user safety. Collaborated with cross-functional teams to report escalations and implement corrective actions for content that violated community standards. Provided language-specific insights and content evaluation, contributing to a safer and more inclusive online environment for Arabic-speaking users.