Hi, I’m Osama Abdalla. I’m a creative and passionate social media professional with a strong background in content creation, storytelling, and digital community management. I balance hands-on production with a focus on safe, engaging online environments, drawing on four years as a Trust & Safety Analyst and ongoing experience running my own YouTube channel about Sudanese culture, history, and daily life. Fluent in Arabic and English, I enjoy building authentic narratives that educate, inspire, and connect people across cultures. I bring a results-driven mindset to content strategy, creative direction, and audience engagement. My work blends culture and identity with practical analytics to grow communities, while maintaining high standards of safety and quality. I’m excited to collaborate on projects that celebrate heritage and storytelling across platforms.…

Osama Abdalla

Hi, I’m Osama Abdalla. I’m a creative and passionate social media professional with a strong background in content creation, storytelling, and digital community management. I balance hands-on production with a focus on safe, engaging online environments, drawing on four years as a Trust & Safety Analyst and ongoing experience running my own YouTube channel about Sudanese culture, history, and daily life. Fluent in Arabic and English, I enjoy building authentic narratives that educate, inspire, and connect people across cultures. I bring a results-driven mindset to content strategy, creative direction, and audience engagement. My work blends culture and identity with practical analytics to grow communities, while maintaining high standards of safety and quality. I’m excited to collaborate on projects that celebrate heritage and storytelling across platforms.…

Available to hire

Hi, I’m Osama Abdalla. I’m a creative and passionate social media professional with a strong background in content creation, storytelling, and digital community management. I balance hands-on production with a focus on safe, engaging online environments, drawing on four years as a Trust & Safety Analyst and ongoing experience running my own YouTube channel about Sudanese culture, history, and daily life. Fluent in Arabic and English, I enjoy building authentic narratives that educate, inspire, and connect people across cultures.

I bring a results-driven mindset to content strategy, creative direction, and audience engagement. My work blends culture and identity with practical analytics to grow communities, while maintaining high standards of safety and quality. I’m excited to collaborate on projects that celebrate heritage and storytelling across platforms.

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Skills

Experience Level

Language

Arabic
Fluent
English
Fluent

Work Experience

Content Review Associate (Arabic) - Fixed Term Contract at Accenture
April 30, 2020 - August 9, 2025
Conducted routine assessments of online content on YouTube to ensure compliance with safety standards and company policies. Monitored and analyzed user-generated content for potential violations including harmful or offensive material. Applied content moderation guidelines to safeguard platform integrity and user safety. Collaborated with cross-functional teams on escalations and corrective actions. Provided Arabic language-specific insights to promote a safer and more inclusive online environment.
Trust & Safety Analyst (Arabic) - Permanent at Accenture
April 1, 2019 - Present
Investigate and resolve content issues related to account support and safety concerns with prompt and effective responses to violations. Provide empathetic, accurate, and timely assistance to users, upholding high standards of customer service and platform integrity. Stay updated with evolving client policies and industry guidelines. Lead weekly shadowing sessions for new team members on safety protocols and company policies. Collaborate with team leads on task assignments and operational goals. Enforce platform guidelines rigorously for Arabic-speaking users to maintain a safe online environment.
YouTube Content Creator at Osama Abdalla (YouTube Channel)
October 1, 2019 - Present
Founded and manage a growing YouTube channel sharing stories about Sudan’s culture, history, cuisine, and daily life. End-to-end content: research, scriptwriting, filming, editing, and postproduction. Built a loyal audience by creating engaging, authentic, and informative content highlighting Sudanese heritage. Utilize SEO and social media strategies to optimize video reach and audience growth. Engage directly with viewers to foster community and cultural awareness.
Trust & Safety Analyst (Arabic) at Accenture
April 1, 2019 - Present
Investigate and resolve content-related issues to ensure platform integrity and user safety. Provide empathetic and accurate support to users while upholding community standards. Lead onboarding and training sessions for new analysts, sharing best practices in safety and policy compliance. Collaborate on high-priority projects to address evolving trends in online safety and content moderation. Enforce platform guidelines for Arabic-speaking users.
Content Review Associate (Arabic) at Accenture
October 1, 2019 - April 1, 2020
Conducted routine assessments of online content on the YouTube platform to ensure compliance with safety standards and company policies. Monitored and analysed user-generated content for potential violations, including harmful, inappropriate, or offensive material. Applied comprehensive understanding of content moderation guidelines to safeguard platform integrity and user safety. Collaborated with cross-functional teams to report escalations and implement corrective actions for content that violated community standards. Provided language-specific insights and content evaluation, contributing to a safer and more inclusive online environment for Arabic-speaking users.
YouTube Content Creator at Osama Abdalla
October 1, 2019 - Present
Founded and manage a growing YouTube channel sharing stories about Sudan’s culture, history, cuisine, and daily life. Develop end-to-end content: research, scriptwriting, filming, editing, and postproduction. Built a loyal audience by creating engaging, authentic, and informative content highlighting Sudanese heritage. Utilize SEO and social media strategies to optimize video reach and audience growth. Engage directly with viewers to foster community and cultural awareness.

Education

Postgraduate Course in Revit/BIM at Dublin Institute of Design
October 1, 2018 - December 1, 2018
BA (Hons) Degree in Interior Design at Dublin Institute of Design – University of South Wales
September 1, 2015 - January 1, 2016
Higher National Diploma in Interior Design at Dublin Institute of Design
September 1, 2013 - June 1, 2015
FETAC Course Level 5 in Art & Digital Media at Portlaoise College
September 1, 2012 - June 1, 2013
Postgraduate Course in Revit/BIM at Dublin Institute of Design
October 1, 2018 - December 1, 2018
BA (Hons) Degree in Interior Design at Dublin Institute of Design – University of South Wales
September 1, 2015 - January 1, 2016
Higher National Diploma in Interior Design at Dublin Institute of Design
September 1, 2013 - June 1, 2015
FETAC Course Level 5 in Art & Digital Media at Portlaoise College
September 1, 2012 - June 1, 2013
Postgraduate Course in Revit/BIM at Dublin Institute of Design
October 1, 2018 - December 1, 2018
BA (Hons) Degree in Interior Design at Dublin Institute of Design – University of South Wales
September 1, 2015 - January 1, 2016
Higher National Diploma in Interior Design at Dublin Institute of Design
September 1, 2013 - June 1, 2015
FETAC Course Level 5 in Art & Digital Media at Portlaoise College
September 1, 2012 - June 1, 2013
Postgraduate Course in Revit/BIM at Dublin Institute of Design
October 1, 2018 - December 1, 2018
BA (Hons) Degree in Interior Design at Dublin Institute of Design – University of South Wales
September 1, 2015 - January 1, 2016
Higher National Diploma in Interior Design at Dublin Institute of Design
September 1, 2013 - June 1, 2015
FETAC Course Level 5 in Art & Digital Media at Portlaoise College
September 1, 2012 - June 1, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Education

Skills

Experience Level