Contact customers to follow up on purchases, suggest new service possibilities, and inform on promotions and upcoming events. Promote the business as a superior provider committed to efficiency and accuracy when engaging with customers. Answer service-related questions with up-to-date knowledge of the industry.

Receptionist / Gate Staff at Continental Engineering Services

September 1, 2020 - September 12, 2025

Staff in building reception and gate areas, controlling access to buildings, greeting and registering visitors, and forwarding calls and messages, mainly at Continental locations. Assisted customers with inquiries, order customization requests, and provided professional assistance.

Customer Service / Sales Support at Continental

January 1, 2021 - Present

Contact customer to follow up on purchases, suggest new service possibilities and inform on promotions and upcoming events. Promote business as superior provider committed to efficiency and accuracy when engaging with customers. Answer service related questions with up-to-date knowledge of the industry.

Receptionist / Gate Services at Continental - Swiss Security

September 1, 2020 - September 12, 2025

Staff in reception and gate areas, controlling access to buildings, greeting and registering visitors, and forwarding calls and messages, mainly at Continental locations. Assisted customers with building materials selection, inquiries and order customization requests. Answered calls, addressing customer inquiries, solving problems and providing new product information. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Experience in publishing written material (SENT Magazine in Serbia). Proficiency in fact-checking and sourcing reliable information. Handling feedback and maintaining professional relationships.