Negotiated and purchased media for broadcast networks; maintained regular pricing and inventory communications with sales reps; monitored and updated campaign planners on effectiveness; collaborated closely with planners. Familiar with clients Pfizer Canada, Pfizer Consumer Healthcare, Volkswagen, Michelin, Sherwin Williams, and Bombardier Recreational Products. Generated reports for estimates; contacted suppliers and sales reps to resolve issues.

Accounts Manager at IBM

Handled large and complex accounts including Hyatt, Best Buy, UPS, Dell, and eBay; managed accounts receivable collections and various types of billings; performed complex reconciliations; achieved targets; resolved client disputes within 5 days, improving cash flow. Participated in global trainings and conducted regular conference calls with customers and the sales team.

Advisory Customer Fulfillment Administrator at IBM

Answered incoming support emails and chat sessions; handled inbound calls; assisted accounts receivable with collections and billing questions; provided administrative support; processed publication orders and addressed customer inquiries regarding publications.

Waitress at Sushi Kanda

Welcomed and seated guests; took guest orders; communicated them effectively to the kitchen; offered recommendations to upsell appetizers, desserts, or drinks.

Interactive Customer Service Representative at Market Engines Interactive

Answered incoming support emails and chat sessions; answered inbound phone calls; responded to billing inquiries; provided technical support for software.