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Hello, I’m Sonali Kathuria, an instructional designer and learning experience professional with 8+ years of experience creating engaging learning solutions across customer experience, financial services, BPO, and digital operations. I specialize in instructional design, training delivery, eLearning development, visual communication, and stakeholder collaboration, using tools like Articulate 360, Adobe Creative Suite, Figma, and SCORM-compliant platforms. I’m currently contributing to Volkswagen Financial Services UK while pursuing a PhD in Sustainable Design, with a long-term focus on sustainability-driven innovation and learning ecosystems.…Hello, I’m Sonali Kathuria, an instructional designer and learning experience professional with 8+ years of experience creating engaging learning solutions across customer experience, financial services, BPO, and digital operations. I specialize in instructional design, training delivery, eLearning development, visual communication, and stakeholder collaboration, using tools like Articulate 360, Adobe Creative Suite, Figma, and SCORM-compliant platforms. I’m currently contributing to Volkswagen Financial Services UK while pursuing a PhD in Sustainable Design, with a long-term focus on sustainability-driven innovation and learning ecosystems.

Sonali Kathuria

Instructional Designer, Content Designer, Graphic Designer, +2

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Hello, I’m Sonali Kathuria, an instructional designer and learning experience professional with 8+ years of experience creating engaging learning solutions across customer experience, financial services, BPO, and digital operations. I specialize in instructional design, training delivery, eLearning development, visual communication, and stakeholder collaboration, using tools like Articulate 360, Adobe Creative Suite, Figma, and SCORM-compliant platforms. I’m currently contributing to Volkswagen Financial Services UK while pursuing a PhD in Sustainable Design, with a long-term focus on sustainability-driven innovation and learning ecosystems.…Hello, I’m Sonali Kathuria, an instructional designer and learning experience professional with 8+ years of experience creating engaging learning solutions across customer experience, financial services, BPO, and digital operations. I specialize in instructional design, training delivery, eLearning development, visual communication, and stakeholder collaboration, using tools like Articulate 360, Adobe Creative Suite, Figma, and SCORM-compliant platforms. I’m currently contributing to Volkswagen Financial Services UK while pursuing a PhD in Sustainable Design, with a long-term focus on sustainability-driven innovation and learning ecosystems.

Available to hire

Hello, I’m Sonali Kathuria, an instructional designer and learning experience professional with 8+ years of experience creating engaging learning solutions across customer experience, financial services, BPO, and digital operations. I specialize in instructional design, training delivery, eLearning development, visual communication, and stakeholder collaboration, using tools like Articulate 360, Adobe Creative Suite, Figma, and SCORM-compliant platforms.

I’m currently contributing to Volkswagen Financial Services UK while pursuing a PhD in Sustainable Design, with a long-term focus on sustainability-driven innovation and learning ecosystems.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Intermediate

Work Experience

Training Content Specialist at Volkswagen Financial Services UK (ArvatoConnect UK)

January 1, 2025 - Present

Designing and delivering onboarding, compliance, refresher, and process training programs for customer service and financial operations. Developing SOPs, learner guides, presentations, eLearning modules, assessments, and job aids aligned with FCA compliance standards. Facilitating classroom and virtual training sessions to improve learner engagement and operational performance. Collaborating with SMEs, QA teams, trainers, and operations stakeholders to continuously improve training effectiveness. Analysing learner feedback and QA insights to optimise learning outcomes and content quality.

Senior Experience Designer at Teleperformance

January 1, 2023 - January 1, 2025

Developed eLearning solutions, assessments, and digital learning experiences aligned with client business requirements. Applied instructional design methodologies to create learner-centric content and interactive training assets. Led quality reviews for training materials, storyboards, and learning deliverables across multiple projects. Created visual communication assets including infographics, presentations, animations, and videos.

Assistant Manager – Content & Learning at Swiggy

January 1, 2022 - January 1, 2023

Designed and implemented instructor-led and digital learning programs for contact centre and customer operations teams. Created customer communication scripts, email templates, social media communication, and training documentation. Managed content writers and designers while ensuring learning quality and instructional consistency. Received the League of Champions Award for exceptional contribution and performance.

Senior Analyst at American Express India Pvt. Ltd.

January 1, 2021 - December 31, 2021

Managed application reviews and operational processes within Global New Accounts for the ANZ market. Coordinated with stakeholders to streamline SOPs and improve operational efficiency.

Retail Sales Operations at BWS Australia

January 1, 2019 - January 1, 2021

Managed customer engagement, sales operations, merchandising, CRM, and inventory processes in a fast-paced retail environment.

Manager – Training (Instructional Design & Content) at Pioneer BPO Solutions

January 1, 2014 - January 1, 2017

Developed engaging learning activities, simulations, assessments, and multimedia learning assets. Partnered with SMEs to identify training needs and build learner-focused course content. Created instructional graphics, storyboards, and blended learning solutions.

Designer & Style Consultant at Australia & India

January 1, 2012 - January 1, 2019

Worked across bespoke fashion design, styling, visual merchandising, and creative consulting projects. Collaborated with vendors, production teams, and clients to deliver design-led commercial outcomes.