Sonja Svindland

Delivered custom, one-on-one customer service in a high-trust environment. Conducted client consultations in person and by phone to understand needs and expectations, and coordinated client communications via social media and email. Managed scheduling, appointments, and ongoing client outreach. Maintained strict cleanliness, safety, and sanitation standards. Built and maintained long-term client relationships through professionalism and trust, remaining calm and supportive when clients were anxious or stressed. Actively grew presence and clientele via social media while working efficiently in a fast-paced, appointment-based setting.