Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a dynamic Virtual Assistant with over 4 years of experience in customer support and administrative roles. I am skilled in coordinating appointments, handling inquiries, and performing technical troubleshooting while ensuring compliance with regulations. Notable achievements include enhancing operational efficiency through meticulous documentation and effective communication. I am eager to leverage my expertise to streamline processes and enhance service delivery, aligning well with the needs of any prospective employer.…I am a dynamic Virtual Assistant with over 4 years of experience in customer support and administrative roles. I am skilled in coordinating appointments, handling inquiries, and performing technical troubleshooting while ensuring compliance with regulations. Notable achievements include enhancing operational efficiency through meticulous documentation and effective communication. I am eager to leverage my expertise to streamline processes and enhance service delivery, aligning well with the needs of any prospective employer.

Sotonye Diana Chappjumbo

Assistant Producer, Production Coordinator, Project Manager, +2





I am a dynamic Virtual Assistant with over 4 years of experience in customer support and administrative roles. I am skilled in coordinating appointments, handling inquiries, and performing technical troubleshooting while ensuring compliance with regulations. Notable achievements include enhancing operational efficiency through meticulous documentation and effective communication. I am eager to leverage my expertise to streamline processes and enhance service delivery, aligning well with the needs of any prospective employer.…I am a dynamic Virtual Assistant with over 4 years of experience in customer support and administrative roles. I am skilled in coordinating appointments, handling inquiries, and performing technical troubleshooting while ensuring compliance with regulations. Notable achievements include enhancing operational efficiency through meticulous documentation and effective communication. I am eager to leverage my expertise to streamline processes and enhance service delivery, aligning well with the needs of any prospective employer.

Available to hire

Port Harcourt, Nigeria

I am a dynamic Virtual Assistant with over 4 years of experience in customer support and administrative roles.

I am skilled in coordinating appointments, handling inquiries, and performing technical troubleshooting while ensuring compliance with regulations. Notable achievements include enhancing operational efficiency through meticulous documentation and effective communication. I am eager to leverage my expertise to streamline processes and enhance service delivery, aligning well with the needs of any prospective employer.

Skills

Microsoft Office

CRM

Experience Level

Microsoft Office

Expert

CRM

Expert

Language

English

Fluent

Work Experience

Customer Service Officer / Teller (Green Internship) at Access Bank PLC

August 1, 2021 - December 1, 2024

Delivered virtual customer support for an online health consultation platform, expertly addressing patient inquiries, appointment scheduling, and technical troubleshooting through phone, email, and chat. Ensured compliance with health care privacy regulations (HIPAA) while resolving issues swiftly, providing personalized assistance to clients. Performed comprehensive patient needs assessments to recommend suitable consultation services and follow-up care options. Collaborated with health care professionals to communicate critical patient information, enhancing service delivery. Documented customer interactions meticulously and generated weekly reports, which enhanced operational efficiency.

Direct Sales Executive at United Bank for Africa (UBA), Port Harcourt

August 1, 2020 - February 1, 2021

Engaged with clients to promote banking products, effectively addressing their financial needs and ensuring a positive customer experience. Executed follow-ups with leads and compiled sales reports to monitor performance and identify areas for improvement.

Administrative Assistant at SRGMULTIPURPOSE CO-OPERATIVE SOCIETY LIMITED

October 1, 2019 - August 1, 2020

Oversaw office tasks including scheduling, report generation, and communication with stakeholders, thereby supporting a seamless workflow. Provided real-time scheduling support and coordinated travel arrangements, significantly enhancing operational efficiency.