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Hi, I'm Sourav Kumar, a Frontend Developer with over 2 years of experience specializing in React.js, JavaScript, HTML, and CSS. I have a strong background working on ServiceNow platforms, building AI-integrated solutions like customer chatbots and ticketing automation systems. I'm passionate about creating clean, user-friendly interfaces and am constantly upskilling to transition into core product-based frontend roles. I enjoy leveraging modern frontend frameworks and UI engineering to craft scalable, modular solutions. Beyond my work, I like to build projects that improve efficiency and user experience, like AI-based image generators and virtual customer service chatbots. I'm a team player who values innovation and collaboration and look forward to contributing to impactful tech products.…Hi, I'm Sourav Kumar, a Frontend Developer with over 2 years of experience specializing in React.js, JavaScript, HTML, and CSS. I have a strong background working on ServiceNow platforms, building AI-integrated solutions like customer chatbots and ticketing automation systems. I'm passionate about creating clean, user-friendly interfaces and am constantly upskilling to transition into core product-based frontend roles. I enjoy leveraging modern frontend frameworks and UI engineering to craft scalable, modular solutions. Beyond my work, I like to build projects that improve efficiency and user experience, like AI-based image generators and virtual customer service chatbots. I'm a team player who values innovation and collaboration and look forward to contributing to impactful tech products.

Sourav Kumar

Front-End Developer, Full Stack Developer, Developer, +2

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Hi, I'm Sourav Kumar, a Frontend Developer with over 2 years of experience specializing in React.js, JavaScript, HTML, and CSS. I have a strong background working on ServiceNow platforms, building AI-integrated solutions like customer chatbots and ticketing automation systems. I'm passionate about creating clean, user-friendly interfaces and am constantly upskilling to transition into core product-based frontend roles. I enjoy leveraging modern frontend frameworks and UI engineering to craft scalable, modular solutions. Beyond my work, I like to build projects that improve efficiency and user experience, like AI-based image generators and virtual customer service chatbots. I'm a team player who values innovation and collaboration and look forward to contributing to impactful tech products.…Hi, I'm Sourav Kumar, a Frontend Developer with over 2 years of experience specializing in React.js, JavaScript, HTML, and CSS. I have a strong background working on ServiceNow platforms, building AI-integrated solutions like customer chatbots and ticketing automation systems. I'm passionate about creating clean, user-friendly interfaces and am constantly upskilling to transition into core product-based frontend roles. I enjoy leveraging modern frontend frameworks and UI engineering to craft scalable, modular solutions. Beyond my work, I like to build projects that improve efficiency and user experience, like AI-based image generators and virtual customer service chatbots. I'm a team player who values innovation and collaboration and look forward to contributing to impactful tech products.

Available to hire

Hi, I’m Sourav Kumar, a Frontend Developer with over 2 years of experience specializing in React.js, JavaScript, HTML, and CSS. I have a strong background working on ServiceNow platforms, building AI-integrated solutions like customer chatbots and ticketing automation systems. I’m passionate about creating clean, user-friendly interfaces and am constantly upskilling to transition into core product-based frontend roles.

I enjoy leveraging modern frontend frameworks and UI engineering to craft scalable, modular solutions. Beyond my work, I like to build projects that improve efficiency and user experience, like AI-based image generators and virtual customer service chatbots. I’m a team player who values innovation and collaboration and look forward to contributing to impactful tech products.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

ServiceNow Developer at CAPGEMINI

January 31, 2024 - August 1, 2025

Led the development of a custom OpenAI-based Image Generator within the ServiceNow platform that enabled text-to-image functionality, reducing manual creative effort by 60%. Designed and deployed a smart Virtual Customer Service Chatbot integrated with product catalog APIs, improving internal query resolution efficiency by 40%. Built modular, scalable ServiceNow components using JavaScript, Virtual Agent, and APIs. Assisted with testing and deployment of ServiceNow modules for smoother and faster updates. Collaborated on automation and process optimization initiatives with client Panasonic (Singapore), including an NLU-powered ticketing system achieving over 85% accuracy in intent recognition. Received client appreciation for delivering a seamless real-time ticketing interface.

Full Stack Developer Intern at WORKSBOT

March 31, 2022 - August 1, 2025

Developed websites like COWIN Covid-19 and INVENTOS using technologies such as JavaScript, HTML, CSS, Bootstrap, Django, and Python. Created user-friendly interfaces and managed backend databases to streamline company asset and employee management.

Frontend Developer Intern at LYEARN PVT LTD

March 31, 2021 - August 1, 2025

Worked with React.js, JavaScript, HTML, CSS, and TypeScript to develop several websites, including my personal site and others like Tapcheck Direct and Ali Baba Restaurant. Built responsive UIs managing various assets of companies including employee information with beautiful interfaces.