Stela Dimitrova Velinova
I am Stela Dimitrova Velinova, fluent in English and Bulgarian, with a passion for helping others in fast-paced, multicultural settings. I am flexible, a team player, and always aiming to go above and beyond.
About
I am Stela Dimitrova Velinova, fluent in English and Bulgarian, with a passion for helping others in fast-paced, multicultural settings. I am flexible, a team player, and always aiming to go above and beyond.
I hold a Master’s degree in International Studies and a background in Psychology. My experience spans customer service, education, and management, with strong skills in communication, problem-solving, and working well with people.
- 6 years' experience
- Joined February 2026
Skills· 3
Languages
- BulgarianFluent
- EnglishFluent
Industry experience
- Education
- Software & Internet
- Professional Services
- Retail
- Travel & Hospitality
Work experience· 6 roles
Entitlement management for UK & Ireland; managed customer interactions, support cases, and team communications using Salesforce; created dashboards, reports, and automated workflows to enhance customer service; tracked customer satisfaction using CSP tools, addressed issues early, and leveraged data to improve service; monitored service levels and coordinated with cross-functional teams; contributed to global entitlement initiatives and training materials; volunteered to develop training materials across regions.
Assisted students and staff with inquiries and guidance on registration processes; ensured accurate and timely processing of documents and maintained confidentiality.
Demonstrated excellent serving and catering skills during events.
Education
Hire Stela Dimitrova Velinova today
Post a job and invite Stela, or contact them directly. No hidden commission.