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I am Stela Dimitrova Velinova, fluent in English and Bulgarian, with a passion for helping others in fast-paced, multicultural settings. I am flexible, a team player, and always aiming to go above and beyond. I hold a Master’s degree in International Studies and a background in Psychology. My experience spans customer service, education, and management, with strong skills in communication, problem-solving, and working well with people.…I am Stela Dimitrova Velinova, fluent in English and Bulgarian, with a passion for helping others in fast-paced, multicultural settings. I am flexible, a team player, and always aiming to go above and beyond. I hold a Master’s degree in International Studies and a background in Psychology. My experience spans customer service, education, and management, with strong skills in communication, problem-solving, and working well with people.

Stela Dimitrova Velinova

Instructional Designer, Content Designer, Content Creator, +2

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I am Stela Dimitrova Velinova, fluent in English and Bulgarian, with a passion for helping others in fast-paced, multicultural settings. I am flexible, a team player, and always aiming to go above and beyond. I hold a Master’s degree in International Studies and a background in Psychology. My experience spans customer service, education, and management, with strong skills in communication, problem-solving, and working well with people.…I am Stela Dimitrova Velinova, fluent in English and Bulgarian, with a passion for helping others in fast-paced, multicultural settings. I am flexible, a team player, and always aiming to go above and beyond. I hold a Master’s degree in International Studies and a background in Psychology. My experience spans customer service, education, and management, with strong skills in communication, problem-solving, and working well with people.

Available to hire

I am Stela Dimitrova Velinova, fluent in English and Bulgarian, with a passion for helping others in fast-paced, multicultural settings. I am flexible, a team player, and always aiming to go above and beyond.

I hold a Master’s degree in International Studies and a background in Psychology. My experience spans customer service, education, and management, with strong skills in communication, problem-solving, and working well with people.

Skills

Salesforce

CRM

Copywriting

Experience Level

Salesforce

Expert

CRM

Expert

Copywriting

Expert

Language

Bulgarian

Fluent

English

Fluent

Work Experience

Entitlement Specialist at IBM Bulgaria

August 1, 2023 - Present

Entitlement management for UK & Ireland; managed customer interactions, support cases, and team communications using Salesforce; created dashboards, reports, and automated workflows to enhance customer service; tracked customer satisfaction using CSP tools, addressed issues early, and leveraged data to improve service; monitored service levels and coordinated with cross-functional teams; contributed to global entitlement initiatives and training materials; volunteered to develop training materials across regions.

Customer Service Representative at Registrar's Office, Central Connecticut State University

January 1, 2023 - May 1, 2023

Assisted students and staff with inquiries and guidance on registration processes; ensured accurate and timely processing of documents and maintained confidentiality.

Barista/Cashier at Books and Beans, Campbellsville University

January 1, 2019 - May 1, 2022

Managed cash transactions and maintained product safety standards.

Volleyball Instructor at Private Volleyball Classes, Campbellsville, KY

January 1, 2020 - May 1, 2022

Provided personalized training to young recruits, focusing on skill development.

Catering Staff at Pioneer Catering, Campbellsville University

December 1, 2020 - January 31, 2021

Demonstrated excellent serving and catering skills during events.

English Tutor at BBIC (Center for English Education), Sofia

May 1, 2019 - July 31, 2019

Worked with children aged 7-10, providing English language instructions and creating engaging lesson plans.