Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Scott Terrones. I’m a versatile marketing and social media professional with experience creating engaging online experiences and delivering customer-focused solutions across multiple platforms. I enjoy turning data into actionable insights, collaborating with teams to craft clear messaging, and building communities around brands. I thrive in fast-paced environments, using tools like Meltwater, Zendesk, Shopify, and Netsuite to track, analyze, and resolve issues while driving brand presence and customer satisfaction. I’m passionate about clean design, effective content, and thoughtful user experiences that help brands grow.…Hi, I’m Scott Terrones. I’m a versatile marketing and social media professional with experience creating engaging online experiences and delivering customer-focused solutions across multiple platforms. I enjoy turning data into actionable insights, collaborating with teams to craft clear messaging, and building communities around brands. I thrive in fast-paced environments, using tools like Meltwater, Zendesk, Shopify, and Netsuite to track, analyze, and resolve issues while driving brand presence and customer satisfaction. I’m passionate about clean design, effective content, and thoughtful user experiences that help brands grow.

Scott Terrones

Social Media Manager, Content Creator, Brand Strategist, +6





Hi, I’m Scott Terrones. I’m a versatile marketing and social media professional with experience creating engaging online experiences and delivering customer-focused solutions across multiple platforms. I enjoy turning data into actionable insights, collaborating with teams to craft clear messaging, and building communities around brands. I thrive in fast-paced environments, using tools like Meltwater, Zendesk, Shopify, and Netsuite to track, analyze, and resolve issues while driving brand presence and customer satisfaction. I’m passionate about clean design, effective content, and thoughtful user experiences that help brands grow.…Hi, I’m Scott Terrones. I’m a versatile marketing and social media professional with experience creating engaging online experiences and delivering customer-focused solutions across multiple platforms. I enjoy turning data into actionable insights, collaborating with teams to craft clear messaging, and building communities around brands. I thrive in fast-paced environments, using tools like Meltwater, Zendesk, Shopify, and Netsuite to track, analyze, and resolve issues while driving brand presence and customer satisfaction. I’m passionate about clean design, effective content, and thoughtful user experiences that help brands grow.

Available to hire

Hi, I’m Scott Terrones. I’m a versatile marketing and social media professional with experience creating engaging online experiences and delivering customer-focused solutions across multiple platforms. I enjoy turning data into actionable insights, collaborating with teams to craft clear messaging, and building communities around brands.

I thrive in fast-paced environments, using tools like Meltwater, Zendesk, Shopify, and Netsuite to track, analyze, and resolve issues while driving brand presence and customer satisfaction. I’m passionate about clean design, effective content, and thoughtful user experiences that help brands grow.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Social Media Community Engagement at Aventon

November 30, 2024 - Present

Managed social media across multiple platforms, provided customer support via email, chat and phone; used Zendesk for ticketing; leveraged Meltwater for categorization, reporting, and interaction with customers; addressed technical challenges; maintained precise records; collaborated with teams to enhance brand presence; supported remote work and professional communication.

Social Media Customer Service Representative at Mitchell International

September 30, 2019 - April 30, 2023

Maintained social media presence and customer service channels; resolved inquiries; managed accounts and community engagement; utilized Zendesk for ticketing and internal communication; delivered proactive support and contributed to brand presence.

Social Media Customer Service / Technical Customer Service Representative

June 1, 2023 - Present

Maintained precise records by managing calls through Zendesk support ticketing system. Addressed technical challenges through phone and chat, offering professional support for multiple demands, utilizing Shopify and Netsuite. Managed multi-platform social media interactions, troubleshooting issues using standard protocols and personal expertise to locate root causes of product problems. Leveraged Meltwater for categorization, reporting and customer engagement to ensure satisfaction.