Steve Kamangira P.

Provided first-line technical support for hardware, software and network issues; performed system maintenance, including routine checks, updates and data backups; managed and updated website content and supported digital infrastructure; monitored network performance and resolved LAN/WAN and internet connectivity issues; installed, configured and updated software, ensuring licensing and security compliance; delivered user support, training and documentation for effective system utilization; assisted in implementing cybersecurity measures and ensuring data protection compliance; maintained IT asset inventory and supported hardware/software procurement processes; prepared technical documentation and reports to support audits and system reviews.

Delivered first-line technical support across hardware, software and network systems; administered and maintained hosting servers, ensuring uptime, security and data recovery; managed domain registration, DNS configuration and hosting environments; configured and maintained routers, switches and virtualization platforms for Server; monitored network and hosting infrastructure for performance, reliability and security; implemented cybersecurity solutions including antivirus, firewalls and intrusion prevention systems; managed support tickets through a centralized helpdesk system and ensured timely resolution; collaborated with teams to support website and system deployments and integrations; conducted user training sessions on ICT tools, security and best practices.