Available to hire
I’m Stephen Amoako, an Information Technology Specialist with 8+ years of hands-on experience in computer systems administration, hardware/software maintenance, customer service integration, and web/graphic design. I thrive on solving complex IT problems, driving digital transformation, and delivering reliable technology solutions in fast-paced environments.
Based in Dubai, I’m seeking an opportunity with a Canadian company under the LMIA program to contribute my technical leadership, collaborative spirit, and problem-solving skills in a dynamic and cross-cultural team.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Computer Systems Administrator & Customer Support Representative at The Blue Box Vending Machines LLC
September 1, 2023 - PresentManage all internal computer systems, software updates, and technical troubleshooting. IT liaison for hardware procurement, configuration, and maintenance. Led the design and development of a customer support chatbot integrated with Zendesk and Google Sheets, automating ticketing and data collection. Maintain and support the company's website using WordPress and Elementor. Train staff on IT tools, cybersecurity practices, and customer service protocols. Assist in managing e-commerce listings and backend platforms for product data.
Computer Systems Administrator & Customer Support Representative at The Blue Box Vending Machines LLC
September 1, 2023 - PresentManage all internal computer systems, software updates, and technical troubleshooting. IT liaison for hardware procurement, configuration, and maintenance. Led the design and development of a customer support chatbot integrated with Zendesk and Google Sheets, automating customer ticketing and data collection. Maintain and support the company’s website using WordPress and Elementor. Train staff on IT tools, cybersecurity practices, and customer service protocols. Assist in managing e-commerce listings and backend platforms for product data.
Computer Systems Administrator & Customer Support Representative at The Blue Box Vending Machines LLC
September 1, 2023 - PresentManage all internal computer systems, software updates, and technical troubleshooting. Serve as IT liaison for hardware procurement, configuration, and maintenance. Led the design and development of a customer support chatbot integrated with Zendesk and Google Sheets, automating customer ticketing and data collection. Maintain and support the company's website using WordPress and Elementor. Train staff on IT tools, cybersecurity practices, and customer service protocols. Assist in managing e-commerce listings and backend platforms for product data.
Computer Systems Administrator & Customer Support Representative at The Blue Box Vending Machines LLC
September 1, 2023 - PresentManaged all internal computer systems, software updates, and technical troubleshooting. Served as IT liaison for hardware procurement, configuration, and maintenance. Led the design and development of a customer support chatbot integrated with Zendesk and Google Sheets, automating customer ticketing and data collection. Maintained and supported the company website using WordPress and Elementor. Trained staff on IT tools, cybersecurity practices, and customer service protocols. Assisted in managing e-commerce listings and backend platforms for product data.
Computer Systems Administrator & Customer Support Representative at The Blue Box Vending Machines LLC
September 1, 2023 - PresentManaged internal computer systems, software updates, and troubleshooting; IT liaison for hardware procurement, configuration, and maintenance; Led design and development of a customer support chatbot integrated with Zendesk and Google Sheets; Maintained and supported the company's WordPress/Elementor-based website; Trained staff on IT tools, cybersecurity practices, and customer service protocols; Assisted in managing e-commerce product data backend.
Computer Systems Administrator & Website/Graphics Designer at EmiratesPadPro Sports Academy
August 31, 2023 - September 30, 2025Maintained academy’s internal systems, including computer labs, user accounts, and backups. Designed and managed the official website using WordPress, optimizing user experience and mobile responsiveness. Created digital marketing materials, brochures, and banners using Adobe Illustrator and Photoshop. Provided basic IT training and technical support to administrative staff and coaches.
Computer Systems Administrator & Website/Graphics Designer at EmiratesPadPro Sports Academy
August 1, 2023 - October 6, 2025Maintained academy’s internal systems, including computer labs, user accounts, and backups. Designed and managed the official website using WordPress, optimized for user experience and mobile responsiveness. Created digital marketing materials, brochures, and banners using Adobe Illustrator and Photoshop. Provided basic IT training and technical support to administrative staff and coaches.
Computer Systems Administrator & Website/Graphics Designer at EmiratesPadPro Sports Academy
August 1, 2023 - October 6, 2025Maintained academy’s internal systems, including computer labs, user accounts, and backups. Designed and managed the official website using WordPress, optimizing user experience and mobile responsiveness. Created digital marketing materials, brochures, and banners using Adobe Illustrator and Photoshop. Provided basic IT training and technical support to administrative staff and coaches.
Computer Systems Administrator & Website/Graphics Designer at EmiratesPadPro Sports Academy
August 1, 2023 - September 30, 2025Maintained the academy’s internal systems, including computer labs, user accounts, and backups. Designed and managed the official website using WordPress, optimizing user experience and mobile responsiveness. Created digital marketing materials, brochures, and banners using Adobe Illustrator and Photoshop. Provided basic IT training and technical support to administrative staff and coaches.
Computer Systems Administrator & Website/Graphics Designer at EmiratesPadPro Sports Academy
August 1, 2023 - September 30, 2025Maintained internal systems (computer labs, user accounts, backups); Designed and managed the WordPress website, optimizing UX and mobile responsiveness; Created digital marketing materials using Adobe Illustrator and Photoshop; Provided basic IT training and technical support to administrative staff and coaches.
IT Support Specialist / Systems Administrator at Tech land IT Solutions
May 31, 2020 - September 30, 2025Installed and configured hardware/software, provided helpdesk support, and administered local networks. Collaborated with local developers to deploy and maintain custom enterprise applications. Consistently recognized for prompt issue resolution, system reliability, and user support efficiency.
IT Support Specialist / Systems Administrator at Tech land IT Solutions
May 1, 2020 - October 6, 2025Installed and configured hardware/software, provided helpdesk support, and administered local networks. Collaborated with local developers to deploy and maintain custom enterprise applications. Consistently recognized for prompt issue resolution, system reliability, and user support efficiency.
IT Support Specialist / Systems Administrator at Tech Land IT Solutions
May 1, 2020 - October 6, 2025Installed and configured hardware/software, provided helpdesk support, and administered local networks. Collaborated with local developers to deploy and maintain custom enterprise applications. Consistently recognized for prompt issue resolution, system reliability, and user support efficiency.
IT Support Specialist / Systems Administrator at Tech Land IT Solutions
May 1, 2020 - September 30, 2025Installed and configured hardware/software, provided helpdesk support, and administered local networks. Collaborated with local developers to deploy and maintain custom enterprise applications. Consistently recognized for prompt issue resolution, system reliability, and user support efficiency.
IT Support Specialist / Systems Administrator at Tech land IT Solutions
May 1, 2020 - September 30, 2025Delivered technical support, systems setup, and IT consulting services for multiple clients; Installed and configured hardware/software, provided helpdesk support, and administered local networks; Collaborated with local developers to deploy and maintain custom enterprise applications; Recognized for prompt issue resolution, system reliability, and user support efficiency.
Website Designer and Administrator (Volunteer) at Operation Clear Mind Foundation
September 1, 2015 - PresentDesigned and currently manages the Operation Clear Mind Foundation website.
Website Designer and Administrator at Operation Clear Mind Foundation
September 1, 2015 - PresentDesigned and currently manages the Operation Clear Mind Foundation website.
Education
Diploma in IT and Business Administration in Computer Systems Management at Ghana Institute of Information And Technology
July 1, 2012 - November 1, 2013High School Diploma in General Arts at Nkoranza Secondary Technical School
August 1, 2004 - April 1, 2007Diploma in IT and Business Administration in Computer Systems Management at Ghana Institute of Information And Technology
January 11, 2030 - September 30, 2025Diploma in IT and Business Administration in Computer Systems Management at Ghana Institute of Information And Technology
January 11, 2030 - October 6, 2025High School Diploma in General Arts at Nkoranza Secondary Technical School
August 1, 2004 - April 1, 2007Diploma in IT and Business Administration in Computer Systems Management at Ghana Institute of Information And Technology
July 1, 2012 - November 1, 2013High School Diploma in General Arts at Nkoranza Secondary Technical School
August 1, 2004 - April 1, 2007Qualifications
Wordpress Website Design and Adobe Graphics Design - Coursera Online Training
January 11, 2030 - September 30, 2025Diploma in IT and Business Administration in Computer Systems Management
January 11, 2030 - September 30, 2025Wordpress Website Design
January 11, 2030 - September 30, 2025Adobe Graphics Design
January 11, 2030 - September 30, 2025WordPress Website Design
January 11, 2030 - September 30, 2025Adobe Graphics Design
January 11, 2030 - September 30, 2025WordPress Website Design and Adobe Graphics Design - Coursera Online Training
January 11, 2030 - October 6, 2025WordPress Website Design and Adobe Graphics Design - Coursera Online Training
January 11, 2030 - October 6, 2025Industry Experience
Software & Internet, Professional Services, Education, Media & Entertainment, Computers & Electronics, Retail, Manufacturing
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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