I’m Susan Nunley, based in Worcester, UK, and I am transitioning from a successful marketing career into administrative and business support roles. I enjoy collaborating with teams as well as working independently, and I bring initiative, accuracy, and reliability to every project. Across my career I have focused on administration excellence, organization, and clear communication, which I have perfected through a range of marketing admin roles. My experience spans multi-channel marketing, direct marketing, CRM management, and cross-department collaboration. I’m passionate about customer care, confidentiality, and building lasting relationships with internal stakeholders and external partners. I’m excited to apply my diverse skill set to support operations and drive efficiency in a dynamic team environment.

I’m Susan Nunley, based in Worcester, UK, and I am transitioning from a successful marketing career into administrative and business support roles. I enjoy collaborating with teams as well as working independently, and I bring initiative, accuracy, and reliability to every project. Across my career I have focused on administration excellence, organization, and clear communication, which I have perfected through a range of marketing admin roles. My experience spans multi-channel marketing, direct marketing, CRM management, and cross-department collaboration. I’m passionate about customer care, confidentiality, and building lasting relationships with internal stakeholders and external partners. I’m excited to apply my diverse skill set to support operations and drive efficiency in a dynamic team environment.

Available to hire

I’m Susan Nunley, based in Worcester, UK, and I am transitioning from a successful marketing career into administrative and business support roles. I enjoy collaborating with teams as well as working independently, and I bring initiative, accuracy, and reliability to every project. Across my career I have focused on administration excellence, organization, and clear communication, which I have perfected through a range of marketing admin roles.

My experience spans multi-channel marketing, direct marketing, CRM management, and cross-department collaboration. I’m passionate about customer care, confidentiality, and building lasting relationships with internal stakeholders and external partners. I’m excited to apply my diverse skill set to support operations and drive efficiency in a dynamic team environment.

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Experience Level

Expert
Intermediate

Language

English
Fluent

Work Experience

Marketing/SEO/Business Development Consultant at Depression and Anxiety Retreats
April 1, 2013 - October 28, 2025
Created content and developed multi-channel marketing campaigns across traditional and social media, recruiting clients from 15 countries and creating the GP/Hospital Client Referral Program across SE Asia. Developed the company website and produced content across social and traditional channels.
Direct Marketing and Operations Consultant at Easylife Group Limited
April 1, 2013 - October 28, 2025
Optimised the customer journey through listening, record keeping and analysis, increasing repurchase rates. Maintained detailed customer records across databases and managed an outside database agency to maximise marketing activity.
Marketing / Business Development Consultant at Bottle & Brew Selections Limited
April 1, 2013 - October 28, 2025
Designed a new website and managed content development. Managed customer communications via CRM systems, phone, brochures and other advertising channels.
Direct Marketing and Call Centre Consultant at Jean-Patrique Cookware Limited
April 1, 2013 - October 28, 2025
Optimised the customer journey process through detailed record keeping and analysis. Developed the Customer Care team, including scripting and problem solving solutions.

Education

BS in Business Administration, Marketing at Freeman of the City of London, Worshipful Company of Marketers
January 11, 2030 - October 28, 2025
CPD Digital Marketing & Multi-Media Skills Bootcamp at Bootcamp
January 1, 2023 - October 28, 2025
CPD Level 3 with Distinction at CARING AND SUPPORT FOR THE EDLERLY
January 11, 2030 - October 28, 2025

Qualifications

Advanced WSET Wine Certification (Wine and Spirit Education Trust)
January 11, 2030 - October 28, 2025
Freeman of the City of London, Worshipful Company of Marketers
January 11, 2030 - October 28, 2025
CPD Digital Marketing & Multi-Media Skills Bootcamp
January 1, 2023 - October 28, 2025
CPD Level 3 with Distinction
January 11, 2030 - October 28, 2025
Advanced WSET Wine Certification (Wine and Spirit Education Trust)
January 11, 2030 - October 28, 2025

Industry Experience

Professional Services, Retail, Media & Entertainment, Travel & Hospitality, Education

Experience Level

Expert
Intermediate