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Dedicated and results-driven Application Support Engineer with proven experience delivering exceptional technical support and resolving issues efficiently in the banking and IT support domain. Known for fluent communication, strong customer service orientation, and deep understanding of cloud technologies and operational efficiency through scalable solutions. Technical support professional with hands-on experience in L1/L2 incident and problem management using ITIL practices, monitoring and troubleshooting using tools like ServiceNow and Jira, and maintaining accurate ticketing records. Committed to continuous learning, documentation, and delivering timely resolutions while coordinating with cross-functional teams to ensure customer satisfaction.…Dedicated and results-driven Application Support Engineer with proven experience delivering exceptional technical support and resolving issues efficiently in the banking and IT support domain. Known for fluent communication, strong customer service orientation, and deep understanding of cloud technologies and operational efficiency through scalable solutions. Technical support professional with hands-on experience in L1/L2 incident and problem management using ITIL practices, monitoring and troubleshooting using tools like ServiceNow and Jira, and maintaining accurate ticketing records. Committed to continuous learning, documentation, and delivering timely resolutions while coordinating with cross-functional teams to ensure customer satisfaction.

Sura bjurkul

Web Developer, Software Engineer, Cloud Developer

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Dedicated and results-driven Application Support Engineer with proven experience delivering exceptional technical support and resolving issues efficiently in the banking and IT support domain. Known for fluent communication, strong customer service orientation, and deep understanding of cloud technologies and operational efficiency through scalable solutions. Technical support professional with hands-on experience in L1/L2 incident and problem management using ITIL practices, monitoring and troubleshooting using tools like ServiceNow and Jira, and maintaining accurate ticketing records. Committed to continuous learning, documentation, and delivering timely resolutions while coordinating with cross-functional teams to ensure customer satisfaction.…Dedicated and results-driven Application Support Engineer with proven experience delivering exceptional technical support and resolving issues efficiently in the banking and IT support domain. Known for fluent communication, strong customer service orientation, and deep understanding of cloud technologies and operational efficiency through scalable solutions. Technical support professional with hands-on experience in L1/L2 incident and problem management using ITIL practices, monitoring and troubleshooting using tools like ServiceNow and Jira, and maintaining accurate ticketing records. Committed to continuous learning, documentation, and delivering timely resolutions while coordinating with cross-functional teams to ensure customer satisfaction.

Available to hire

Dedicated and results-driven Application Support Engineer with proven experience delivering exceptional technical support and resolving issues efficiently in the banking and IT support domain. Known for fluent communication, strong customer service orientation, and deep understanding of cloud technologies and operational efficiency through scalable solutions.

Technical support professional with hands-on experience in L1/L2 incident and problem management using ITIL practices, monitoring and troubleshooting using tools like ServiceNow and Jira, and maintaining accurate ticketing records. Committed to continuous learning, documentation, and delivering timely resolutions while coordinating with cross-functional teams to ensure customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Technical Support / Internship (IT Support / Support Engineering - Lean / Quality Solutions) at Take It Ideas Innovative Solutions Pvt Ltd (Nagpur)

August 1, 2024 - November 30, 2024

Completed internship experience supporting technical operations and learning systems for incident handling, diagnostics, and basic operational troubleshooting. Worked on practical exposure aligned with technical support workflows and documentation practices.

Application Support Engineer (L1/L2) at Tech Enthusiastic Solutions I Pvt Ltd

August 1, 2022 - July 31, 2024

Provided first-line technical support for application and system issues, ensuring timely resolution and smooth escalations to L2/L3 teams. Monitored system alerts and executed initial diagnostics, logging incidents accurately using ServiceNow and Jira. Gathered detailed issue information from users and provided timely updates while maintaining high customer satisfaction. Handled routine support tasks such as password resets, account unlocks, and access management. Created and maintained support documentation and contributed to a more effective, searchable knowledge base. Ensured compliance by prioritizing and tracking tickets through established workflows and using ITIL-aligned incident/problem management practices.