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I'm Surinder Matharu, a Senior Product Designer with 15 years of experience shaping end-to-end experiences in financial services and payments. I specialise in data-heavy, regulated environments where I blend user research, accessibility expertise, and design system governance to simplify complex payment and transaction flows. I’m passionate about evidence-based design—leveraging analytics, A/B testing, and iterative prototyping to improve user outcomes in agile, cross-functional teams. I lead inclusive design practices across ASX and Bravura, advocate for WCAG 2.1/2.2 accessibility, and collaborate with product and engineering teams to deliver consistent, accessible interfaces across multiple platforms.…I'm Surinder Matharu, a Senior Product Designer with 15 years of experience shaping end-to-end experiences in financial services and payments. I specialise in data-heavy, regulated environments where I blend user research, accessibility expertise, and design system governance to simplify complex payment and transaction flows. I’m passionate about evidence-based design—leveraging analytics, A/B testing, and iterative prototyping to improve user outcomes in agile, cross-functional teams. I lead inclusive design practices across ASX and Bravura, advocate for WCAG 2.1/2.2 accessibility, and collaborate with product and engineering teams to deliver consistent, accessible interfaces across multiple platforms.

Surinder Matharu

Product Designer, UX Designer, UI Designer, +3

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I'm Surinder Matharu, a Senior Product Designer with 15 years of experience shaping end-to-end experiences in financial services and payments. I specialise in data-heavy, regulated environments where I blend user research, accessibility expertise, and design system governance to simplify complex payment and transaction flows. I’m passionate about evidence-based design—leveraging analytics, A/B testing, and iterative prototyping to improve user outcomes in agile, cross-functional teams. I lead inclusive design practices across ASX and Bravura, advocate for WCAG 2.1/2.2 accessibility, and collaborate with product and engineering teams to deliver consistent, accessible interfaces across multiple platforms.…I'm Surinder Matharu, a Senior Product Designer with 15 years of experience shaping end-to-end experiences in financial services and payments. I specialise in data-heavy, regulated environments where I blend user research, accessibility expertise, and design system governance to simplify complex payment and transaction flows. I’m passionate about evidence-based design—leveraging analytics, A/B testing, and iterative prototyping to improve user outcomes in agile, cross-functional teams. I lead inclusive design practices across ASX and Bravura, advocate for WCAG 2.1/2.2 accessibility, and collaborate with product and engineering teams to deliver consistent, accessible interfaces across multiple platforms.

Available to hire

I’m Surinder Matharu, a Senior Product Designer with 15 years of experience shaping end-to-end experiences in financial services and payments. I specialise in data-heavy, regulated environments where I blend user research, accessibility expertise, and design system governance to simplify complex payment and transaction flows. I’m passionate about evidence-based design—leveraging analytics, A/B testing, and iterative prototyping to improve user outcomes in agile, cross-functional teams.

I lead inclusive design practices across ASX and Bravura, advocate for WCAG 2.1/2.2 accessibility, and collaborate with product and engineering teams to deliver consistent, accessible interfaces across multiple platforms.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior UX/UI Designer at ASX (Contract through EPAM Systems)

February 1, 2024 - March 1, 2025

Redesigned and optimised tax return platforms for institutional users. Designed and optimised payment reconciliation and financial transaction reporting interfaces for institutional investors, conducting user research and usability testing with 15+ institutional clients to reduce cognitive load in complex, multi-step workflows. Analyzed user behavior data and product analytics to validate design decisions and measure success, resulting in 25% reduction in support queries and improved task completion rates. Maintained and evolved a centralised design system with GEL-style governance ensuring consistency and WCAG 2.1 AA accessibility across multiple squads. Created accessible component documentation and patterns that accelerated delivery while maintaining quality across 8 product teams. Facilitated co-design workshops and design critiques with cross-functional teams (product, engineering, SMEs) in agile sprints, prototyping and testing solutions iteratively to break down ambiguous proble

Senior UX/UI Designer at Bravura Solutions

September 1, 2021 - November 1, 2023

Led UX design for SaaS financial products and superannuation member portals. Designed end-to-end customer journeys for SaaS financial products and superannuation member portals, focusing on payment processing, account management, and transaction history interfaces. Conducted user research and behavioral analysis to identify friction points in financial workflows, improving member self-service completion rates by 30%. Established and governed an internal design system for 8 product teams, creating accessible, reusable components (WCAG 2.1 AA compliant) that supported brand standards and delivery constraints. Documented patterns and facilitated design system workshops to ensure adoption and consistency across financial products. Facilitated UX research sessions, co-design workshops, and usability testing with customers and stakeholders to validate hypotheses and inform roadmap priorities. Used product analytics and A/B testing to measure design impact on conversion and engagement metrics

Senior UX/UI Consultant at Temenos (Avoka)

January 1, 2017 - September 1, 2021

Designed onboarding and self-service journeys for banking and lending platforms. Conducted user research and usability testing to improve how customers complete complex, multi-step processes, reducing abandonment rates by 35% through iterative prototyping. Used systems thinking and journey mapping to connect payment and transaction touchpoints across digital channels (web, mobile, branch). Analysed customer behavior data to identify friction points and opportunities for more proactive, person-centered services. Championed accessibility (WCAG 2.1) and design quality across banking products, facilitating design system adoption and helping teams implement reusable, accessible components and patterns that reduced long-term maintenance effort and ensured inclusive experiences.

UX/UI Designer at Transgrid

October 1, 2015 - December 1, 2016

Improved internal systems through UX optimisation and research. Designed responsive web and native iOS applications for internal workforce management, enabling field staff to access inspection data and complete critical tasks efficiently on mobile devices in complex field environments. Conducted user research with field technicians, using journey mapping and iterative prototyping to simplify inspection workflows and improve mobile task completion rates in offline/low-connectivity scenarios.

Lead UX/UI Designer at Fidelity - India & UK

February 1, 2008 - September 1, 2015

Managed UI design for global investment platforms. Led UX design for global investment and trading platforms, designing portfolio management, transaction processing, and payment interfaces for B2C and B2B users across multiple markets. Built and scaled responsive UI component library and design system for multi-market use, ensuring consistency and accessibility compliance across investment products in India, UK, and APAC regions.

Lead UX/UI Designer at Transgrid

October 1, 2015 - December 1, 2016