Stephanie Zbinden

Available to hire

I'm an experienced, certified commercial professional with expertise in administration, customer service and process optimization, including accounting, order processing and ERP systems.

About

I’m an experienced, certified commercial professional with expertise in administration, customer service and process optimization, including accounting, order processing and ERP systems. I excel at organization, customer orientation and delivering efficient solutions in fast-paced environments.

I’m actively pursuing IT training in computer science to grow in the long term and I look forward to contributing flexibly and with interdisciplinary thinking to your team.

  • Joined November 2025

Languages

  • GermanFluent
  • EnglishAdvanced
  • FrenchIntermediate

Industry experience

  • Software & Internet
  • Professional Services
  • Manufacturing
  • Education
  • Media & Entertainment

Work experience· 4 roles

Assistant in Commercial Management · Dräger Schweiz AG, LiebefeldApr 2019 – Apr 2019 · 1 mo

End-to-end order processing; Handling customer inquiries, complaints, and returns; Drafting service contracts and contract amendments; Creating work manuals / standard operating procedures (SOPs); Assisting in the development of new processes; Data migration; General office administration and correspondence.

Assistant in Commercial Management · Dräger Schweiz AG, LiebefeldDec 2015 – Dec 2015 · 1 mo

Processing orders (order fulfillment); Preparing quotes; Independent day-to-day operations support; Data migration; General office administration and correspondence.

Accounting Associate · Schweizer Reisekasse (REKA), BernJul 2014 – Jul 2014 · 1 mo

Managed accounts receivable (full-cycle debt accounting); Supported executive management with financial administration; General office administration and correspondence.

Commercial Clerk · Regimo Bern AG, BernNov 2012 – Nov 2012 · 1 mo

Education· 5

Commercial Apprenticeship with Federal VET Diploma and Vocational Baccalaureate · Wirtschafts- und Kaderschule (WKS), Bern2009 – 2012
Year & Language Immersion · École supérieure de Commerce, La Neuveville2008 – 2009
Vocational Trainer Certifications · Bern University of Teacher Education2013 – 2015
Junior Front-End Web-Developer · SheCodes.codes.io, online2022 – 2023

Certifications and awards

Vocational Trainer Certifications2013 – 2015

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