I'm an experienced, certified commercial professional with expertise in administration, customer service and process optimization, including accounting, order processing and ERP systems. I excel at organization, customer orientation and delivering efficient solutions in fast-paced environments. I'm actively pursuing IT training in computer science to grow in the long term and I look forward to contributing flexibly and with interdisciplinary thinking to your team.

Stephanie Zbinden

I'm an experienced, certified commercial professional with expertise in administration, customer service and process optimization, including accounting, order processing and ERP systems. I excel at organization, customer orientation and delivering efficient solutions in fast-paced environments. I'm actively pursuing IT training in computer science to grow in the long term and I look forward to contributing flexibly and with interdisciplinary thinking to your team.

Available to hire

I’m an experienced, certified commercial professional with expertise in administration, customer service and process optimization, including accounting, order processing and ERP systems. I excel at organization, customer orientation and delivering efficient solutions in fast-paced environments.

I’m actively pursuing IT training in computer science to grow in the long term and I look forward to contributing flexibly and with interdisciplinary thinking to your team.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

German
Fluent
English
Advanced
French
Intermediate

Work Experience

Assistant in Commercial Management at Dräger Schweiz AG, Liebefeld
April 1, 2019 - April 1, 2019
End-to-end order processing; Handling customer inquiries, complaints, and returns; Drafting service contracts and contract amendments; Creating work manuals / standard operating procedures (SOPs); Assisting in the development of new processes; Data migration; General office administration and correspondence.
Assistant in Commercial Management at Dräger Schweiz AG, Liebefeld
December 1, 2015 - December 1, 2015
Processing orders (order fulfillment); Preparing quotes; Independent day-to-day operations support; Data migration; General office administration and correspondence.
Commercial Clerk at Regimo Bern AG, Bern
November 1, 2012 - November 1, 2012
General office administration and correspondence; Document archiving & organization.
Accounting Associate at Schweizer Reisekasse (REKA), Bern
July 1, 2014 - July 1, 2014
Managed accounts receivable (full-cycle debt accounting); Supported executive management with financial administration; General office administration and correspondence.

Education

Commercial Apprenticeship with Federal VET Diploma and Vocational Baccalaureate at Wirtschafts- und Kaderschule (WKS), Bern
July 1, 2009 - July 1, 2012
Year & Language Immersion at École supérieure de Commerce, La Neuveville
January 1, 2008 - December 31, 2009
Vocational Trainer Certifications at Bern University of Teacher Education
May 1, 2013 - May 1, 2015
Junior Front-End Web-Developer at SheCodes.codes.io, online
October 1, 2022 - August 1, 2023
Introduction to Computer Sciences at HarvardX, online
April 1, 2025 - November 11, 2025

Qualifications

Vocational Trainer Certifications
May 1, 2013 - May 1, 2015

Industry Experience

Software & Internet, Professional Services, Manufacturing, Education, Media & Entertainment

Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate