Managing a team of engineers; day-to-day function of the team including people issues & escalations on floor; conducting reviews; planning and producing finance reports; enabling sales incentives; collaborating with account managers to deliver best service; coordinating with global teams to identify improvements and implement changes; transitioning business to a 24x7 delivery model; organizing technology road shows and driving cross-functional initiatives.

Team Lead at HP

July 1, 2022 - July 1, 2022

Led a team of engineers, managed day-to-day operations and escalations, conducted annual and quarterly reviews, planned incentive programs and sales enablement, collaborated with global teams to identify and implement improvements, supported transition to 24x7 delivery and hosted technology road shows.

Subject Matter Expert at HP

June 30, 2019 - June 30, 2019

Mentoring engineers for technical, process & customer service requirements; handling customer escalation and elevation calls; conducting technical workshops; organizing weekly technical sessions; implementing process changes; reviewing and approving technical documentation; conducting trainings; performing data analytics; maintaining internal productivity tracking tools.

Subject Matter Expert at HP

June 1, 2019 - June 1, 2019

Mentored engineers, handled customer escalations, conducted technical workshops and weekly knowledge-sharing sessions, implemented process changes, reviewed and approved technical documentation, conducted training for new hires and refresher courses, performed data analytics and built internal productivity tracking tools.

Technical Support Engineer at HP

March 31, 2015 - March 31, 2015

Providing technical support for customers via e-medium to global customers; handling IPG (Volume) and Servers/Storage (Value) lines; authoring technical documents; participating in process and quality improvement initiatives; contributing to quality benchmarking calls.

Technical Support Engineer at HP

March 1, 2015 - March 1, 2015

Provided technical support for Commercial & Enterprise (GSC) customers via chat and email; worked on IPG volumes, servers and storage; authored technical documents; participated in process and quality improvement initiatives and benchmarking calls.

Customer Support Representative at Hinduja Global Solution

May 31, 2008 - May 31, 2008

Specialized in Linux and Windows server setup; monitoring of servers, applications, and networks; providing support to external customers in co-location.

Customer Support Representative at Hinduja Global Solutions

May 1, 2008 - May 1, 2008

Specialized in Linux and Windows server setup; expert in monitoring servers, applications, and networks; provided support to external customers in co-location environments.