Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m Sydney Eby Franklin, a client-focused professional with 1.5+ years of experience managing enterprise accounts and building lasting relationships across technology, hospitality, retail, automotive, and events. I thrive in people-centered roles that involve connection, collaboration, and delivering meaningful experiences. With a background in Organizational Communication and a minor in Tourism & Hospitality, I enjoy turning complex needs into meaningful experiences for clients, colleagues, and partners, while driving retention and ROI.…I’m Sydney Eby Franklin, a client-focused professional with 1.5+ years of experience managing enterprise accounts and building lasting relationships across technology, hospitality, retail, automotive, and events. I thrive in people-centered roles that involve connection, collaboration, and delivering meaningful experiences. With a background in Organizational Communication and a minor in Tourism & Hospitality, I enjoy turning complex needs into meaningful experiences for clients, colleagues, and partners, while driving retention and ROI.

Sydney Eby Franklin

Project Manager, Content Producer, Brand Strategist, +1





I’m Sydney Eby Franklin, a client-focused professional with 1.5+ years of experience managing enterprise accounts and building lasting relationships across technology, hospitality, retail, automotive, and events. I thrive in people-centered roles that involve connection, collaboration, and delivering meaningful experiences. With a background in Organizational Communication and a minor in Tourism & Hospitality, I enjoy turning complex needs into meaningful experiences for clients, colleagues, and partners, while driving retention and ROI.…I’m Sydney Eby Franklin, a client-focused professional with 1.5+ years of experience managing enterprise accounts and building lasting relationships across technology, hospitality, retail, automotive, and events. I thrive in people-centered roles that involve connection, collaboration, and delivering meaningful experiences. With a background in Organizational Communication and a minor in Tourism & Hospitality, I enjoy turning complex needs into meaningful experiences for clients, colleagues, and partners, while driving retention and ROI.

Available to hire

I’m Sydney Eby Franklin, a client-focused professional with 1.5+ years of experience managing enterprise accounts and building lasting relationships across technology, hospitality, retail, automotive, and events. I thrive in people-centered roles that involve connection, collaboration, and delivering meaningful experiences.

With a background in Organizational Communication and a minor in Tourism & Hospitality, I enjoy turning complex needs into meaningful experiences for clients, colleagues, and partners, while driving retention and ROI.

Skills

Microsoft Office

Experience Level

Microsoft Office

Expert

Language

English

Fluent

Work Experience

Key Account Manager at Thnks

February 1, 2026 - Present

Manage 20+ enterprise accounts across technology, hospitality, retail, automotive, and events industries, consistently achieving 125%+ of monthly quota. Develop customized engagement strategies for nationally recognized brands to drive retention, upsell growth, and ROI. Collaborate cross-functionally with sales, marketing, and customer success teams to optimize client campaigns and long-term account value.

Sales Associate at Thnks

February 1, 2025 - February 1, 2026

Managed a portfolio of 75 client accounts through strategic relationship management, proactive outreach, and campaign execution. Partnered with Account Executives to identify Upsell opportunities, build account plans, and drive platform adoption and revenue growth. Analyzed account activity and usage trends to reduce churn, optimize client outcomes, and support onboarding and campaign success.