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Hi, I’m Cerrina Therese D. Baden. I’m a dedicated and reliable professional with experience in BPO handling financial, retail, and ride-sharing accounts. I thrive in fast-paced environments, delivering friendly, efficient service via voice, non-voice, and blended support, and I consistently work to meet client directives and metrics. I am skilled in customer service, email handling, research, and administrative tasks, with knowledge of basic graphic design, photo and video editing. I am eager to be trained as a Virtual Assistant and bring strong problem-solving, communication, and organizational skills to the team.…Hi, I’m Cerrina Therese D. Baden. I’m a dedicated and reliable professional with experience in BPO handling financial, retail, and ride-sharing accounts. I thrive in fast-paced environments, delivering friendly, efficient service via voice, non-voice, and blended support, and I consistently work to meet client directives and metrics. I am skilled in customer service, email handling, research, and administrative tasks, with knowledge of basic graphic design, photo and video editing. I am eager to be trained as a Virtual Assistant and bring strong problem-solving, communication, and organizational skills to the team.

Cerrina Therese D. Baden

Data Annotator, Photoshop Editor, Image Editor, +2

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Hi, I’m Cerrina Therese D. Baden. I’m a dedicated and reliable professional with experience in BPO handling financial, retail, and ride-sharing accounts. I thrive in fast-paced environments, delivering friendly, efficient service via voice, non-voice, and blended support, and I consistently work to meet client directives and metrics. I am skilled in customer service, email handling, research, and administrative tasks, with knowledge of basic graphic design, photo and video editing. I am eager to be trained as a Virtual Assistant and bring strong problem-solving, communication, and organizational skills to the team.…Hi, I’m Cerrina Therese D. Baden. I’m a dedicated and reliable professional with experience in BPO handling financial, retail, and ride-sharing accounts. I thrive in fast-paced environments, delivering friendly, efficient service via voice, non-voice, and blended support, and I consistently work to meet client directives and metrics. I am skilled in customer service, email handling, research, and administrative tasks, with knowledge of basic graphic design, photo and video editing. I am eager to be trained as a Virtual Assistant and bring strong problem-solving, communication, and organizational skills to the team.

Available to hire

Hi, I’m Cerrina Therese D. Baden. I’m a dedicated and reliable professional with experience in BPO handling financial, retail, and ride-sharing accounts. I thrive in fast-paced environments, delivering friendly, efficient service via voice, non-voice, and blended support, and I consistently work to meet client directives and metrics.

I am skilled in customer service, email handling, research, and administrative tasks, with knowledge of basic graphic design, photo and video editing. I am eager to be trained as a Virtual Assistant and bring strong problem-solving, communication, and organizational skills to the team.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Advanced

Work Experience

Email Support at Sitel Philippines

July 15, 2021 - October 12, 2025

Constantly meeting client’s directive and metrics monthly. Maintains energetic and enthusiastic in a fast-paced environment. Able to interact with friendly and accommodating manner.

Waitress at Stop and Shot

November 11, 2014 - October 12, 2025

Entertained Guests in a friendly manner. Make sure food and beverages are served clean and on time. Check Guests from time to time. Clear tables and make sure all are sanitary for the next Guests.

Events Helper at NY Gift Works

September 17, 2013 - October 12, 2025

Arrange party supplies and boxes. Design and arrange materials for parties. Responsible for keeping props and special products safe, stored properly. Ensure that visitors and guest are very well assisted. Check inventory to ensure all items needed for the events are available.

Email Support at Probecx Eastwood

May 3, 2023 - October 12, 2025

Provided email support; assisted customers with inquiries and issues, ensuring accuracy and timely responses.

Customer Service Representative (Blended) at Open Access BPO

April 15, 2024 - October 12, 2025

Handled customer inquiries using blended voice/non-voice channels; focused on accuracy and customer satisfaction.

Back Office Representative at Ibex Global

August 1, 2025 - October 12, 2025

Supported the team with administrative and operational functions; processed back office tasks with accuracy and attention to detail.