Developed and maintained a live chat support helpdesk sys‐
tem, enabling real‐time chatting, ticket creation, and know‐
ledge base management with an integrated AI powered chatbot
for enhanced user support. Implemented AI‐driven enrichment
and lead generation features within campaign worksheets
• Created and managed email campaign systems, enabling cus‐
tomers to design and send campaigns with automated work‐
flows featuring triggers, actions, and delays
• Implemented a customer call support system using plivo with
Interactive Voice Response (IVR) functionality built in Laravel.
• Designed and deployed an AI‐powered contextual query and
document indexing system using Python and LangChain with
large language models (LLMs) to optimize information retrieval
and query processing.
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