I am Abass Njaga, a communications professional with a strong background in digital media, content creation, and social media management. I enjoy turning ideas into engaging visuals and messages that resonate with audiences, while upholding integrity and professionalism. Over the years I have gained hands-on experience in front-desk roles, technical support, and licensing/compliance environments, and I’m always eager to learn, collaborate, and contribute to organizational growth and community impact.

Abass Njaga

I am Abass Njaga, a communications professional with a strong background in digital media, content creation, and social media management. I enjoy turning ideas into engaging visuals and messages that resonate with audiences, while upholding integrity and professionalism. Over the years I have gained hands-on experience in front-desk roles, technical support, and licensing/compliance environments, and I’m always eager to learn, collaborate, and contribute to organizational growth and community impact.

Available to hire

I am Abass Njaga, a communications professional with a strong background in digital media, content creation, and social media management. I enjoy turning ideas into engaging visuals and messages that resonate with audiences, while upholding integrity and professionalism.

Over the years I have gained hands-on experience in front-desk roles, technical support, and licensing/compliance environments, and I’m always eager to learn, collaborate, and contribute to organizational growth and community impact.

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Language

English
Fluent
Swahili
Advanced

Work Experience

Front Desk Intern at Digital Hub Computers
December 31, 2023 - December 31, 2023
Responded to customer questions via phone, email, live chat, and social media; provided clear and accurate details about services and policies; documented all interactions; provided technical support.
Front Desk / Technician at Robin Hood Solutions
January 1, 2025 - January 1, 2025
Responded to customer questions; investigated and provided effective, timely solutions for customer complaints or product issues; assisted with orders, payments, refunds, and exchanges; documented interactions; provided technical support.
Intern at Communications Authority of Kenya (CAK)
August 31, 2025 - August 31, 2025
Assisted with administrative tasks related to licensing and compliance; conducted compliance checks; processed license applications; supported the team in evaluating and monitoring broadcasting compliance; communicated with clients; managed documents.

Education

Kenya Certificate of Secondary Education (KCSE) at A.I.C Moi’s Bridge Secondary School
January 1, 2015 - January 1, 2018
Kenya Certificate of Primary Education (KCPE) at Moi's Bridge Primary School
January 1, 2007 - January 1, 2014
B.Sc in Computer Technology at Maseno University
January 1, 2020 - January 1, 2024
Certificate in Sales and Marketing at Alison
January 1, 2021 - January 1, 2021
Certificate in Selling Skills for Professionals at Alison
January 1, 2022 - January 1, 2022

Qualifications

Certificate in Sales and Marketing
January 1, 2021 - January 1, 2021
Certificate in Selling Skills for Professionals
January 1, 2020 - February 1, 2020
B.Sc in Computer Technology
January 1, 2020 - August 30, 2024

Industry Experience

Media & Entertainment, Software & Internet, Professional Services