I am a friendly and dependable customer service and guest relations professional with more than nine years of experience in sales, front desk support, and visitor services. I enjoy helping people, solving problems, handling customer inquiries, and creating welcoming environments. My experience includes cash handling, record keeping, ticket sales, complaint resolution, emergency communication, and working closely with colleagues to maintain efficient day-to-day operations. Alongside my professional experience, I hold a Bachelor of Arts (Honours) in Game Art and Visual Design and have a strong interest in interactive storytelling, character development, digital art, cosplay, and prop design. I am comfortable using creative software and game development tools, and I enjoy managing creative projects from initial ideas through to completion. I bring patience, organization, creativity, and a positive team-oriented attitude to every opportunity.

Jean Pierre Farrugia

I am a friendly and dependable customer service and guest relations professional with more than nine years of experience in sales, front desk support, and visitor services. I enjoy helping people, solving problems, handling customer inquiries, and creating welcoming environments. My experience includes cash handling, record keeping, ticket sales, complaint resolution, emergency communication, and working closely with colleagues to maintain efficient day-to-day operations. Alongside my professional experience, I hold a Bachelor of Arts (Honours) in Game Art and Visual Design and have a strong interest in interactive storytelling, character development, digital art, cosplay, and prop design. I am comfortable using creative software and game development tools, and I enjoy managing creative projects from initial ideas through to completion. I bring patience, organization, creativity, and a positive team-oriented attitude to every opportunity.

Available to hire

I am a friendly and dependable customer service and guest relations professional with more than nine years of experience in sales, front desk support, and visitor services. I enjoy helping people, solving problems, handling customer inquiries, and creating welcoming environments. My experience includes cash handling, record keeping, ticket sales, complaint resolution, emergency communication, and working closely with colleagues to maintain efficient day-to-day operations.

Alongside my professional experience, I hold a Bachelor of Arts (Honours) in Game Art and Visual Design and have a strong interest in interactive storytelling, character development, digital art, cosplay, and prop design. I am comfortable using creative software and game development tools, and I enjoy managing creative projects from initial ideas through to completion. I bring patience, organization, creativity, and a positive team-oriented attitude to every opportunity.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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Language

Maltese
Fluent
English
Advanced

Work Experience

Front Desk Replacement Representative at Centrecom
December 9, 2025 - May 1, 2026
Provided customer support and assistance in line with company standards. Handled customer interactions professionally, carried out service-related duties, followed management instructions, and adapted to changing responsibilities within the customer support role.
Guest Relations Officer / Duty Officer at Spazju Kreattiv
November 11, 2022 - December 27, 2025
Opened the centre, supported guests, coordinated ticket sales, and maintained communication with management during emergencies. Worked with security and management teams to implement safety procedures, recorded and analysed complaints, introduced service improvements, and managed cash handling and end-of-day reconciliations.
Sales Representative at Intercomp Ltd.
November 21, 2019 - December 15, 2021
Welcomed and directed customers, provided accurate product information, answered questions, compared prices and features, cross-sold products, maintained stock levels, processed merchandise returns, and informed customers about discounts and special offers. Coordinated with the retail sales team and shared customer feedback with the store manager.
Sales Assistant at Millers Distributors
July 9, 2017 - September 2, 2018
Provided friendly customer service, answered inquiries, and recommended products to customers. Supported inventory management, monitored sales trends, adjusted product displays, maintained stock levels, and kept the store clean and organized in line with visual merchandising standards.

Education

BACHELOR OF ARTS (HONOURS) IN GAME ART AND VISUAL DESIGN at Mcast Institute of Creative Arts
September 30, 2020 - July 3, 2025
ADVANCED DIPLOMA IN ART AND DESIGN at Mcast
September 30, 2018 - June 25, 2020
Bachelor of Arts (Honours) in Game Art and Visual Design at MCAST Institute of Creative Arts
September 30, 2020 - July 3, 2025
Advanced Diploma in Art and Design at MCAST
September 30, 2018 - June 25, 2020
Diploma in Art and Design (Level 3) at MCAST
October 2, 2017 - June 9, 2018
Diploma in ICT at MCAST
September 30, 2015 - June 2, 2016
MCAST Diploma in Care (Level 3) at MCAST Institute of Social Care
September 27, 2014 - June 4, 2015
Secondary School at St. Margareta's Boys Secondary School
September 20, 2009 - June 9, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Gaming, Media & Entertainment, Retail, Wholesale & Distribution, Education

Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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