Thea Raeburn

Delivered strong customer service, took time to understand client needs and preferences, handled daily inquiries efficiently, and ensured a consistently high level of care. Provided thorough after-sales support to encourage repeat business and long-term customer relationships. Proactively upsold travel insurance and ancillary products. Maintained in-depth knowledge of destinations and suppliers. Processed payments, issued tickets, and managed amendments/cancellations. Maintained accurate booking records.

Main point of contact for clients needing kilts and customized tartans for weddings. Responsible for adjusting outfits and measurements for different party members; maintains knowledge of tartans to ensure clients get exactly what they asked for. Produced weekly reports to ensure every wedding booking is supplied with measurements; coordinated with grooms and other parties as needed. Pre-arranged groom and guest attire four weeks before weddings; finalizing bookings and amendments.

Coordinate wedding attire and outfits for wedding parties, adjusting outfits and taking measurements; manage tartan knowledge and differentiate between tartans to ensure customers receive exactly what they asked for; produce weekly reports to ensure measurements are collected; coordinate with clients to finalize attire four weeks before weddings; liaise with grooms about finalising their bookings.