Produced and edited short-form videos including executive interviews, employee spotlights, and event marketing content. Planned and managed content calendars and campaign development to support brand awareness and business objectives. Designed branded graphics and multimedia assets using Canva, InShot, and AI-powered creative tools. Conducted interviews with subject matter experts and translated complex topics (CX, AI, workforce) into engaging content. Collaborated with leadership, sales, and cross-functional teams to develop content strategies and storytelling initiatives.

Content Specialist, Content/Interactions at Omni Interactions

Detail-oriented social media professional supporting content creation, short-form video initiatives, and community management across multiple platforms. Managed engagement for dozens of accounts; supported client-facing decks and organized content and internal systems. Handled community management (direct messages, comments, tags) for 29 accounts; managed online travel agency reviews and responded for four clients. Created community management guidelines for clients; assisted with client-facing decks and organized client stories/highlights. Supported internal department systems organization.