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I'm a customer professional specializing in recording and customer service, with over five years' experience in fast-paced, high-pressure environments. As a Customer Experience Leader at Roadchef McDonald’s, I’m known for calm, reassuring interactions and delivering excellent customer service. My creative work spans sound design and music production, including Foley, ADR, field recording, and session work. I’ve studied Music Technology with UAL L2 & L3 and earned a music production degree, while building an online brand for music projects. I also bring leadership and a safety mindset from five years in the Air Cadets, and a passion for aviation and aviation safety.…I'm a customer professional specializing in recording and customer service, with over five years' experience in fast-paced, high-pressure environments. As a Customer Experience Leader at Roadchef McDonald’s, I’m known for calm, reassuring interactions and delivering excellent customer service. My creative work spans sound design and music production, including Foley, ADR, field recording, and session work. I’ve studied Music Technology with UAL L2 & L3 and earned a music production degree, while building an online brand for music projects. I also bring leadership and a safety mindset from five years in the Air Cadets, and a passion for aviation and aviation safety.

Timothy Cranfield

Sound Designer, Recording Studio, Musician, +1

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I'm a customer professional specializing in recording and customer service, with over five years' experience in fast-paced, high-pressure environments. As a Customer Experience Leader at Roadchef McDonald’s, I’m known for calm, reassuring interactions and delivering excellent customer service. My creative work spans sound design and music production, including Foley, ADR, field recording, and session work. I’ve studied Music Technology with UAL L2 & L3 and earned a music production degree, while building an online brand for music projects. I also bring leadership and a safety mindset from five years in the Air Cadets, and a passion for aviation and aviation safety.…I'm a customer professional specializing in recording and customer service, with over five years' experience in fast-paced, high-pressure environments. As a Customer Experience Leader at Roadchef McDonald’s, I’m known for calm, reassuring interactions and delivering excellent customer service. My creative work spans sound design and music production, including Foley, ADR, field recording, and session work. I’ve studied Music Technology with UAL L2 & L3 and earned a music production degree, while building an online brand for music projects. I also bring leadership and a safety mindset from five years in the Air Cadets, and a passion for aviation and aviation safety.

Next availability:

June 20, 2026

Northampton, United Kingdom

I’m a customer professional specializing in recording and customer service, with over five years’ experience in fast-paced, high-pressure environments. As a Customer Experience Leader at Roadchef McDonald’s, I’m known for calm, reassuring interactions and delivering excellent customer service.

My creative work spans sound design and music production, including Foley, ADR, field recording, and session work. I’ve studied Music Technology with UAL L2 & L3 and earned a music production degree, while building an online brand for music projects. I also bring leadership and a safety mindset from five years in the Air Cadets, and a passion for aviation and aviation safety.

Skills

Experience Level

Expert

Intermediate

Intermediate

Beginner

Beginner

Language

English

Fluent

Work Experience

Customer Experience Leader at Roadchef McDonald’s, Watford Gap M1

June 1, 2023 - Present

Lead customer experience during busy shifts in a high footfall motorway service environment; regularly support and reassure customers in stressful or time critical situations; recognised for service excellence with 60+ "Highly Satisfied" reviews mentioning my name; balance individual customer needs while maintaining efficient service for all.

Crew Member at Roadchef McDonald’s, Watford Gap M1

January 1, 2021 - January 1, 2023

Delivered consistent customer service in a fast-paced, customer-focused environment; supported team operations during peak periods while maintaining safety standards.