Available to hire
SaaS CEO and senior operator with 5 years running Ed-admin Africa’s operations across 8 African countries. Strong technical–commercial fluency (Engineer + Project Management + MBA + CEO) and a hands-on operating discipline focused on structure, execution, retention, and revenue growth in emerging markets.
I build scalable operating systems across client success, support, finance, sales/marketing, and HR—lifting retention from ~50% to ~90%, quadrupling active clients, and growing revenue 5x year-on-year. I also lead multi-country, price-sensitive negotiations, develop SLA-based margin streams, and coach high-trust, high-performance teams.
Skills
Experience Level
Language
Work Experience
Chief Executive Officer (CEO), Ed-admin Africa at Ed-admin Africa
July 1, 2021 - PresentLed the African regional arm of an international EdTech SaaS business serving schools across 8 African countries; reports directly to the Board. Owns end-to-end business performance including revenue, client success, support, finance, sales, marketing, operations, HR, and product feedback. Rebuilt internal structures, incentives, and culture to improve staff retention and team cohesion. Leads commercially sensitive negotiations covering pricing, discounting, SLA revenue terms, renewals, overdue invoices, and disputes/exits. Coordinates across multi-country environments with diverse regulatory and market conditions. Launched and grew an SLA revenue stream as a strategic margin layer on top of license revenue. Achievements include 5x annual revenue growth, quadrupled active client base, and increased client retention from ~50% to ~90%.
Chief Executive Officer at Ed-admin Africa
July 1, 2021 - PresentLed the African regional arm of an international EdTech SaaS business providing school management software across 8 African countries, reporting directly to the Board. Owned overall leadership of revenue, client success, support, finance, sales/marketing, operations, HR, and product feedback; delivered quarterly business reviews and strategic plans to the international parent Board.
Rebuilt internal structures, incentives, and culture, improving staff retention and engagement. Managed complex, commercially sensitive negotiations including pricing/discounting, SLA revenue structures, renewals, overdue invoices, and dispute resolution.
Key results included 5x annual revenue growth (year-on-year), lifting client retention from ~50% to ~90%, and quadrupling the active client base across 8 countries. Built and currently leads a 30+ person team across Client Success, Support, Admin, Finance, and Sales/Marketing, with board-level accountability.
Senior Insurance Loss Adjuster (Engineering) at Guarantee Risk
January 1, 2018 - December 31, 2025Part-time engineering and property claims assessment for multiple insurance classes (EAR, CAR, Plant All Risks, MB/BI, Works Damage, SASRIA). Evaluated coverage, assessed losses, and authorised/negotiated complex commercial claims while building market presence and broker relationships.
Senior Insurance Loss Adjuster (Engineering) (Part-Time) at Guarantee Risk
January 1, 2018 - December 31, 2025Evaluated insurance coverage for engineering and property claims across EAR, CAR, Plant All Risks, MB/BI, Works Damage, and SASRIA classes. Built market presence and broker relationships and authorized/negotiated complex commercial claims, including technical and commercial assessment to support claim outcomes.
Design Engineer & Project Manager at GIBB Engineering and Architecture
January 1, 2016 - June 30, 2021Provided civil engineering design and project management on major South African infrastructure projects. Delivered design-scope execution and project management across earthworks, stormwater, pollution control dams, water and sewage treatment.
Notable projects include Sasol Mining (R9.6B, FS1/FS2 civil scope) and Sedibeng Regional Sewer Scheme (R100M professional fees), as well as community health centres, SA Ports of Entry upgrade (with KPMG), Malibongwe Bulk Water Pipeline (R80M), Malibongwe Ridge Housing (R86M), and The Village Bramley (R20M). Produced bid support outputs including a baseline methodology document for Human Settlements (saving ~USD 10k per bid) and a costing model for Urban Developments improving fee estimate accuracy for residential developments.
Civil Engineer at Arup
February 1, 2013 - December 31, 2015Undertook technical design of civil works including water, sewer, and stormwater for multidisciplinary infrastructure projects. Also supported construction supervision, project planning, and site administration on bulk water and housing projects.
Monitoring & Evaluation (M&E) Officer (Volunteer/Short-term) at GOAL International (NGO)
October 1, 2012 - December 31, 2012Conducted monitoring and evaluation oversight for development projects in Zimbabwe, supporting program tracking and performance review activities.
Monitoring & Evaluation Officer at GOAL International (NGO)
October 1, 2012 - December 31, 2012Provided monitoring and evaluation oversight on development projects in Zimbabwe, supporting assessment of project progress and outcomes.
Education
MBA at University of Nicosia
January 1, 2017 - January 1, 2017BSc Honours, Civil Engineering at University of Zimbabwe
January 1, 2012 - January 1, 2012Project Management Professional Certificate at Google LLC
January 1, 2024 - January 1, 2024Principles of Leadership at Leadership Academy, South Africa
January 1, 2018 - January 1, 2018Professional Life Coaching at Impact Coaching Academy, USA
January 1, 2016 - January 1, 2017Master of Business Administration (MBA) at University of Nicosia
January 1, 2017 - January 1, 2017Bachelor of Science Honours, Civil Engineering at University of Zimbabwe
January 1, 2012 - January 1, 2012Project Management Professional Certificate at Google LLC
January 1, 2024 - January 1, 2024Principles of Leadership at Leadership Academy, South Africa
January 1, 2018 - January 1, 2018Professional Life Coaching at Impact Coaching Academy, USA
January 1, 2016 - January 1, 2017MBA at University of Nicosia
January 1, 2017 - January 1, 2017BSc Honours, Civil Engineering at University of Zimbabwe
January 1, 2012 - January 1, 2012Project Management Professional Certificate at Google LLC
January 1, 2024 - January 1, 2024Principles of Leadership at Leadership Academy, South Africa
January 1, 2018 - January 1, 2018Professional Life Coaching at Impact Coaching Academy, USA
January 1, 2016 - January 1, 2017Qualifications
Project Management Professional Certificate
January 1, 2024 - July 14, 2026Principles of Leadership
January 1, 2018 - July 14, 2026Professional Life Coaching
January 1, 2016 - January 1, 2017Project Management Professional Certificate
January 1, 2024 - January 1, 2024Principles of Leadership
January 1, 2018 - January 1, 2018Professional Life Coaching
January 1, 2016 - January 1, 2017Industry Experience
Education, Software & Internet, Non-Profit Organization, Professional Services, Real Estate & Construction, Financial Services
Skills
Experience Level
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