I am a motivated Customer Support VA with a strong background in e-commerce and real estate support. My experience has equipped me with excellent communication and problem-solving skills, allowing me to effectively assist clients and foster customer satisfaction. I thrive in fast-paced environments and always aim to exceed expectations. Throughout my career, I have been recognized for my top sales performance in real estate and have developed a keen eye for detail while managing Shopify stores. I am passionate about leveraging technology and innovative tools to streamline processes and enhance the customer experience.

CRISTINE CAPISANAN

I am a motivated Customer Support VA with a strong background in e-commerce and real estate support. My experience has equipped me with excellent communication and problem-solving skills, allowing me to effectively assist clients and foster customer satisfaction. I thrive in fast-paced environments and always aim to exceed expectations. Throughout my career, I have been recognized for my top sales performance in real estate and have developed a keen eye for detail while managing Shopify stores. I am passionate about leveraging technology and innovative tools to streamline processes and enhance the customer experience.

Available to hire

I am a motivated Customer Support VA with a strong background in e-commerce and real estate support. My experience has equipped me with excellent communication and problem-solving skills, allowing me to effectively assist clients and foster customer satisfaction. I thrive in fast-paced environments and always aim to exceed expectations.

Throughout my career, I have been recognized for my top sales performance in real estate and have developed a keen eye for detail while managing Shopify stores. I am passionate about leveraging technology and innovative tools to streamline processes and enhance the customer experience.

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Skills

Experience Level

Expert

Work Experience

Real Estate Virtual Assistant & Sales Associate at Simply Wealth (Australia Real Estate)
July 1, 2017 - October 1, 2025
Managed client inquiries through social media and email, assisted in lead generation, follow-ups, and scheduling, supported property postings and marketing campaigns, organized client documents, and reports.
E-commerce Customer Support VA
June 1, 2020 - February 1, 2024
Managed Shopify product listings and inventory updates, responded to customer queries regarding orders and delivery, processed refunds and handled disputes with empathy.
Appointment Setter at Simply Wealth (Australia Real Estate)
November 1, 2025 - December 1, 2025
Conducted outbound calls to qualify real estate leads in Australia, scheduled appointments for property consultations, updated CRM with accurate client notes and follow-ups.

Education

Bachelor’s of Science in Business Administration Major in Financial Management at Laguna State Polytechnic University
January 1, 2013 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Real Estate & Construction

Skills

Experience Level

Expert

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