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I am a client-focused professional with a strong background in operations coordination, customer service, and process improvement across consulting, retail, and SaaS environments. I thrive in data-driven settings, turning complex analyses into actionable insights for stakeholders. I excel at streamlining onboarding, managing cross-functional projects, and delivering empathetic, proactive solutions that strengthen relationships and improve service delivery.…I am a client-focused professional with a strong background in operations coordination, customer service, and process improvement across consulting, retail, and SaaS environments. I thrive in data-driven settings, turning complex analyses into actionable insights for stakeholders. I excel at streamlining onboarding, managing cross-functional projects, and delivering empathetic, proactive solutions that strengthen relationships and improve service delivery.

Toyosi Keshinro

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I am a client-focused professional with a strong background in operations coordination, customer service, and process improvement across consulting, retail, and SaaS environments. I thrive in data-driven settings, turning complex analyses into actionable insights for stakeholders. I excel at streamlining onboarding, managing cross-functional projects, and delivering empathetic, proactive solutions that strengthen relationships and improve service delivery.…I am a client-focused professional with a strong background in operations coordination, customer service, and process improvement across consulting, retail, and SaaS environments. I thrive in data-driven settings, turning complex analyses into actionable insights for stakeholders. I excel at streamlining onboarding, managing cross-functional projects, and delivering empathetic, proactive solutions that strengthen relationships and improve service delivery.

Available to hire

I am a client-focused professional with a strong background in operations coordination, customer service, and process improvement across consulting, retail, and SaaS environments. I thrive in data-driven settings, turning complex analyses into actionable insights for stakeholders.

I excel at streamlining onboarding, managing cross-functional projects, and delivering empathetic, proactive solutions that strengthen relationships and improve service delivery.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

German

Beginner

Work Experience

Client Analyst at KPMG Nigeria

December 31, 2023 - December 31, 2023

Supported multinational clients by conducting structured analysis and forecasting, informing key strategic decisions. Built and optimized Excel-based dashboards to track client KPIs, allowing real-time visibility into performance and account health. Delivered executive-level presentations on risks, opportunities, and process improvements, influencing high-level strategy discussions.

Customer Success & Operations Analyst at Nobel Internship (Remote)

September 30, 2024 - September 30, 2024

Streamlined onboarding and training programs for new hires, cutting integration time by 25% and improving operational readiness. Managed customer and performance databases, providing data-driven insights that refined retention and engagement strategies. Partnered with cross-functional teams to identify bottlenecks in internal processes and implement targeted improvements, enhancing workflow efficiency.