Tom Collins

Led the relationship between business stakeholders and internal/external technology providers, translating corporate and divisional strategies into change initiatives. Managed cross-functional delivery resources across the United States and India, planned and coordinated activities as a technical lead, and reviewed architecture and design for corporate systems optimization. Contributed to delivery excellence and training initiatives, facilitated workshops with SMEs, documented processes and workflows, and standardized IT deployments including MS Office, Outlook, and SharePoint.

Identified, tracked, managed, and resolved issues throughout the integration process, gathered requirements from SMEs and stakeholders, and implemented changes to current functionality. Supported cross-functional SMEs working with third-party vendors and established a global repository for artefacts, centralizing Solution Design Documents, Project Plans, SOWs, and more. Standardized documentation processes, achieving a 15% reduction in operational expenses within six months.

Ensured cross-team coordination and mapped dependencies to reduce delivery impacts. Implemented Agile project management controls, roadmaps, and defect reviews. Served as project lead for a P2P lending platform, defining plans, controls, and coordinating defect reviews.