I am a seasoned Team Manager with over 8 years of experience in coordinating contact center operations, market research campaigns, and KPI-driven environments. I excel at leading high-performing teams, mentoring individuals, and aligning daily activities with strategic business goals. I am known for motivating teams, implementing continuous improvements, and delivering consistent results in fast-paced settings. I thrive on data-driven decision making, collaborate effectively with stakeholders, and drive efficiency through process optimization. My strengths include coaching, performance management, and building a culture of accountability while maintaining a friendly, collaborative approach.

Toni Magaie

I am a seasoned Team Manager with over 8 years of experience in coordinating contact center operations, market research campaigns, and KPI-driven environments. I excel at leading high-performing teams, mentoring individuals, and aligning daily activities with strategic business goals. I am known for motivating teams, implementing continuous improvements, and delivering consistent results in fast-paced settings. I thrive on data-driven decision making, collaborate effectively with stakeholders, and drive efficiency through process optimization. My strengths include coaching, performance management, and building a culture of accountability while maintaining a friendly, collaborative approach.

Available to hire

I am a seasoned Team Manager with over 8 years of experience in coordinating contact center operations, market research campaigns, and KPI-driven environments. I excel at leading high-performing teams, mentoring individuals, and aligning daily activities with strategic business goals. I am known for motivating teams, implementing continuous improvements, and delivering consistent results in fast-paced settings.

I thrive on data-driven decision making, collaborate effectively with stakeholders, and drive efficiency through process optimization. My strengths include coaching, performance management, and building a culture of accountability while maintaining a friendly, collaborative approach.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Portuguese
Advanced
Tsonga
Advanced

Work Experience

Team Leader at Centrevo
July 1, 2019 - March 31, 2022
Direct management of operational teams in market research and sales campaigns. Daily tracking of KPIs, productivity, quality and attendance. Conducted individual coaching sessions and team meetings. Implemented performance improvement plans. Trained and integrated new staff. Ensured achievement of operational targets and deadlines.
Operations Supervisor at Kantar
May 1, 2017 - December 31, 2021
Supervised multilingual teams in high-pressure environments. Coordinated daily tasks and workload distribution. Monitored agent quality and performance. Maintained regular communication with clients and stakeholders. Supported decision-making through operational reports.
Information Analyst / Management Support at Procera
April 1, 2022 - August 31, 2024
Provided direct management support through performance and productivity reporting. Analyzed operational data to improve decision-making. Real-time monitoring and resource management support. Identified operational risks and opportunities for improvement.

Education

Gestão de Marketing – NQF Nível 4 at Jeppe College
January 1, 2021 - December 31, 2021
Gestão de Negócios – NQF Nível 3 at Advanced Assessments & Training
January 1, 2020 - December 31, 2020
Certificado Nacional: Contact Center – NQF Nível 2 at Unknown
January 1, 2018 - December 31, 2018

Qualifications

Gestão de Marketing – NQF Nível 4
January 1, 2021 - December 31, 2021
Gestão de Negócios – NQF Nível 3
January 1, 2020 - December 31, 2020
Certificado Nacional: Contact Center – NQF Nível 2
January 1, 2018 - December 31, 2018

Industry Experience

Professional Services, Media & Entertainment