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I am a dynamic data entry manager with experience in customer service and Salesforce data entry, focused on optimizing call flow and enhancing client interactions. Over five years in remote roles, I effectively managed client inquiries and ensured smooth operations in high-pressure environments. I have consistently improved first call resolution metrics by collaborating with diverse organizations. I am ready to leverage my unique skill set to drive operational excellence and support seamless data entry processes in a remote setting.…I am a dynamic data entry manager with experience in customer service and Salesforce data entry, focused on optimizing call flow and enhancing client interactions. Over five years in remote roles, I effectively managed client inquiries and ensured smooth operations in high-pressure environments. I have consistently improved first call resolution metrics by collaborating with diverse organizations. I am ready to leverage my unique skill set to drive operational excellence and support seamless data entry processes in a remote setting.

Toph de Souza Houston

Project Manager, Data Analyst, Data Scientist, +3

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I am a dynamic data entry manager with experience in customer service and Salesforce data entry, focused on optimizing call flow and enhancing client interactions. Over five years in remote roles, I effectively managed client inquiries and ensured smooth operations in high-pressure environments. I have consistently improved first call resolution metrics by collaborating with diverse organizations. I am ready to leverage my unique skill set to drive operational excellence and support seamless data entry processes in a remote setting.…I am a dynamic data entry manager with experience in customer service and Salesforce data entry, focused on optimizing call flow and enhancing client interactions. Over five years in remote roles, I effectively managed client inquiries and ensured smooth operations in high-pressure environments. I have consistently improved first call resolution metrics by collaborating with diverse organizations. I am ready to leverage my unique skill set to drive operational excellence and support seamless data entry processes in a remote setting.

Available to hire

I am a dynamic data entry manager with experience in customer service and Salesforce data entry, focused on optimizing call flow and enhancing client interactions. Over five years in remote roles, I effectively managed client inquiries and ensured smooth operations in high-pressure environments.

I have consistently improved first call resolution metrics by collaborating with diverse organizations. I am ready to leverage my unique skill set to drive operational excellence and support seamless data entry processes in a remote setting.

Skills

Salesforce

Experience Level

Salesforce

Expert

Work Experience

Remote Agent at SafeLite Auto Group

January 1, 2025 - October 1, 2025

Delivered exceptional customer service while managing Salesforce data entry tasks. Facilitated insurance inquiries for auto shops and insurance agencies, as well as managing sales calls from clients. Optimized call flow to consistently meet client and customer expectations.

Remote Agent at DHS

September 1, 2024 - January 1, 2025

Provided client service through effective call management for assistance requests. Collaborated with FEMA to strategically allocate resources to survivors in need. Managed interpersonal relations with the public, ensuring a professional interaction with all guests.

Remote Agent at FEMA Benefit Help Line

January 1, 2024 - September 1, 2024

Facilitated call flow for card holders seeking information on card usage and balances. Partnered with clients to enhance call flow processes and improve first call resolution metrics. Conducted audits on medical patients and flagged potential fraud calls.

Remote Agent at Foundever, Intuit Campaign

July 1, 2023 - January 1, 2024

Managed customer service and technical support for tax software and Mailchimp applications, while overseeing staff development and training. Collaborated with tax professionals on the integration of crypto assets. Reason for departure: Experienced connectivity issues with corporate systems due to internet service provider problems.