Toph de Souza Houston
I am a dynamic data entry manager with experience in customer service and Salesforce data entry, focused on optimizing call flow and enhancing client interactions.
About
I am a dynamic data entry manager with experience in customer service and Salesforce data entry, focused on optimizing call flow and enhancing client interactions. Over five years in remote roles, I effectively managed client inquiries and ensured smooth operations in high-pressure environments.
I have consistently improved first call resolution metrics by collaborating with diverse organizations. I am ready to leverage my unique skill set to drive operational excellence and support seamless data entry processes in a remote setting.
- 2 years' experience
- Joined January 2026
Skills· 1
Industry experience
- Professional Services
- Software & Internet
- Financial Services
- Retail
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Work experience· 4 roles
Delivered exceptional customer service while managing Salesforce data entry tasks. Facilitated insurance inquiries for auto shops and insurance agencies, as well as managing sales calls from clients. Optimized call flow to consistently meet client and customer expectations.
Provided client service through effective call management for assistance requests. Collaborated with FEMA to strategically allocate resources to survivors in need. Managed interpersonal relations with the public, ensuring a professional interaction with all guests.
Facilitated call flow for card holders seeking information on card usage and balances. Partnered with clients to enhance call flow processes and improve first call resolution metrics. Conducted audits on medical patients and flagged potential fraud calls.
Education
Certifications and awards
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