Customer Support Relations for Ubisoft Games at Concentrix (Ubisoft Games)

Provided technical support and troubleshooting for Ubisoft titles. Assisted in onboarding new hires as a co-trainer. Strengthened communication and teamwork skills in a high-volume support environment.

Project-Based Experience at Erasmus+ program (between Technical University of Varna and The University of Applied Science in Eindhoven (Netherlands)

Game Design program - Designed and illustrated full character sheets, backgrounds, and UI for 2D puzzle game - Developed frame-by-frame animations and implemented puzzle mechanics. - Edited and voiced trailers/demos for game presentations. - Created characters, level assets, and logos during multiple Game Jams, collaborating with small teams on storytelling and gameplay design. Presented at Erasmus+ showcase for a client Part of Developing a fully playable 2D demo

Student representative and office assistant at Consultorio OOD / Medlink Students

- Serve as main point of contact for prospective students and families, guiding them through complex university admissions processes across multiple institutions. - Manage detailed application workflows, including document collection, verification, translation, legalization, and submission, tailored to individual candidate needs. - Provide empathetic support, addressing sensitive situations (e.g. failed exams, unusual documentation cases) while maintaining candidate engagement and satisfaction. Coordinate with universities, embassies, immigration offices, and internal teams (Sales, Legal, HR, Accounting) to ensure smooth operations. - Develop protocols and automations to improve efficiency and consistency across teams. - Deliver training and mentorship for new colleagues on processes, tools, communication standards, and best practices.

Web Developer + Tech Support & SEO Assistant at Regional Center for Inclusive Education

- Created a whole new Web page for the institution - Maintained and updated company websites and online platforms, ensuring functional and visual integrity. - Provided technical support and content updates, aligned with client needs. - Assisted with SEO strategies to improve visibility and engagement

Character Designer / 2D Game Artist at Personal projects and University experience (Erasmus+ project) + Game Jams

Designed and illustrated full character sheets, backgrounds, and UI for a 2D puzzle game (Erasmus+ project). Developed frame-by-frame animations and implemented puzzle mechanics. Edited and voiced trailers/demos for game presentations. Created characters, level assets, and logos during multiple Game Jams, collaborating with small teams on storytelling and gameplay design. Presented at the Erasmus+ showcase for a client.