Student representative and office assistant · Consultorio OOD / Medlink StudentsAug 2024 – Nov 2025 · 1 yr 4 mos
- Serve as main point of contact for prospective
students and families, guiding them through
complex university admissions processes across
multiple institutions.
- Manage detailed application workflows, including
document collection, verification, translation,
legalization, and submission, tailored to individual
candidate needs.
- Provide empathetic support, addressing
sensitive situations (e.g. failed exams, unusual
documentation cases) while maintaining
candidate engagement and satisfaction.
Coordinate with universities, embassies,
immigration offices, and internal teams (Sales,
Legal, HR, Accounting) to ensure smooth
operations.
- Develop protocols and automations to improve
efficiency and consistency across teams.
- Deliver training and mentorship for new
colleagues on processes, tools, communication
standards, and best practices.