Available to hire
I’m Tharcisse Munyaneza, an IT professional with a solid track record in managing ERP systems (D365 Finance and Operations, Odoo) and optimizing IT operations. I specialize in system administration, network security, and end-user support, and I’m seeking opportunities as an IT Assistant to apply my hands-on skills to keep technology humming smoothly for teams.
Over the years I have led IT initiatives in Sustainable Coffee Rwanda and supported Microsoft customers via Tek Experts, delivering successful ERP deployments, 365 migrations, and reliable IT support. I enjoy troubleshooting, training end users, and maintaining accurate hardware and software inventories to ensure secure, high-availability IT environments.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Technical Support Engineer (Remote) at Tek Experts
April 1, 2025 - September 24, 2025Provided remote support for Microsoft 365 and Dynamics 365, including installation and troubleshooting of Office Admin Centers, ERP, Outlook/Teams/SharePoint, mailboxes, OneDrive, and Office apps across multiple tenants.
Technical Support Engineer (Remote) at Tek Experts
April 1, 2025 - September 24, 2025Provided remote support to Microsoft customers focusing on M365 and D365; installation and troubleshooting of Office Admin centers, ERP, Outlook, Teams, SharePoint, Mailboxes, OneDrive, Sites, and Office 365 apps (Word, Excel, PowerPoint, Access, OneNote, etc.).
Technical Support Engineer (Remote) at Tek Experts
April 1, 2025 - September 24, 2025Provided Microsoft customer support focusing on M365 and D365, including installation and troubleshooting of Office admin centers, ERP ecosystems, Outlook, Teams, SharePoint, mailboxes, OneDrive, and related Office 365 apps.
IT System Administrator at Sustainable Coffee Rwanda
January 1, 2025 - PresentImplemented ERP systems (Odoo and Business Central), designed and tested internal system applications, performed network administration, and provided routine IT support to keep operations running smoothly.
IT System Administrator at Sustainable Coffee Rwanda – Social Enterprise
January 1, 2025 - PresentResponsible for ERP implementation (Odoo and Microsoft Business Central), design, testing and development of internal system applications, network administration, and routine IT support.
IT System Administrator at Sustainable Coffee Rwanda – Social Enterprise
January 1, 2025 - PresentImplemented ERP systems (Odoo and Business Central), designed and tested internal system applications, performed network administration, and provided routine IT support while maintaining hardware and software inventory.
Director of IT at Imbaraga Farmers Organization
April 1, 2023 - September 24, 2025Led IT operations with full-stack Python (Django) development, database and systems administration, and network management. Built data collection tools, trained enumerators, and performed data analysis to support program activities.
Director of IT at Imbaraga Farmers Organization
April 1, 2023 - September 24, 2025Led IT operations including Full-Stack software development (Python/Django), database administration, system and network administration, data collection tools and training for enumerators, and data analysis.
Director of IT at Imbaraga Farmers Organization
April 1, 2023 - September 24, 2025Led full-stack software development (Python/Django), database administration, system and network administration, and data collection/training of enumerators with data analysis.
Software Tester (Contract) at USSIX Technologies
December 1, 2019 - September 24, 2025Performed database administration, software testing and deployment, and user training for a one-time project.
Software Tester at USSIX Technologies
December 1, 2019 - September 24, 2025Database administration; software testing; software deployment; training users.
Software Tester (One-time project) at USSIX Technologies
December 1, 2019 - September 24, 2025Conducted database administration, software testing and deployment, and user training during a short-term project.
IT Support Specialist at Nziza Safaris
February 1, 2019 - September 24, 2025Handled system and network administration, data security, and web design/development to support business operations and online presence.
IT Support Specialist at Nziza Safaris
February 1, 2019 - September 24, 2025System administration; network administration; data security; web designing and development.
IT Support Specialist at Nziza Safaris
February 1, 2019 - September 24, 2025Handled system and network administration, data security, and web design and development.
Education
Bachelor's Degree, Computer Science at University of Rwanda
January 1, 2016 - January 1, 2020Bachelor's Degree in Computer Science at University of Rwanda
January 1, 2016 - January 1, 2020Bachelor's Degree at University of Rwanda
January 1, 2016 - January 1, 2020Qualifications
Microsoft 365: Domains and Directories
January 11, 2030 - September 24, 2025IT and Cybersecurity (Cybrary)
January 11, 2030 - September 24, 2025CRI Management Framework
January 11, 2030 - September 24, 2025Network Administrator Certificate
January 11, 2030 - September 24, 2025ERP Certificates
January 11, 2030 - September 24, 2025Microsoft 365: Domains and Directories
January 11, 2030 - September 24, 2025IT and Cybersecurity (Cybrary)
January 11, 2030 - September 24, 2025CRI Management Framework
January 11, 2030 - September 24, 2025Network Administrator Certificate
January 11, 2030 - September 24, 2025ERP Certifications
January 11, 2030 - September 24, 2025Microsoft 365: Domains and Directories
January 11, 2030 - September 24, 2025IT and Cybersecurity (Cybrary)
January 11, 2030 - September 24, 2025CRI Management Framework
January 11, 2030 - September 24, 2025Support Rollout
January 11, 2030 - September 24, 2025Network Administrator Certificate
January 11, 2030 - September 24, 2025ERP Certificates
January 11, 2030 - September 24, 2025Industry Experience
Software & Internet, Professional Services, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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