Collections Specialist at Bank of America

Handled consumer accounts to help them get caught up on past due amounts; utilized UCRS to navigate accounts; made 12-20 outbound calls per hour to collect payments; adapted call strategies to maximize daily collections; resolved escalated customer service issues related to past collection actions; assessed delinquent accounts for potential collections; maintained confidentiality and delivered professional service in a fast-paced environment.

PPP Remediation Specialist at Bank of America

Handled inbound and outbound calls assisting clients with PPP loan cases; used systems including Synergy, UUSP, Avaya, Outlook, Sharepoint, PEGA, BOLT, EDR, Interact, and Skype; discussed tax form requirements depending on company type; guided clients through tough conversations about PPP loan forgiveness with empathy and clarity.

Collections Specialist at Bank of America

Managed consumer accounts to bring past-due balances current; used UCRS; made 12-20 outbound calls per hour; adjusted call strategies to optimize daily collections; resolved escalated customer service issues; assessed delinquent accounts for potential actions; provided exceptional service while maintaining confidentiality.

Photographer at Liz Grogan Photography

Provided professional photography services including second shooting, assisting, lighting placement and execution; maintained office workspace; proficient in Photoshop CS5, Adobe Bridge and Lightroom 3; coordinated small and large groups for events; photographed over 100 events (weddings, birthdays, business events).

Consumer Care Administrator at Newell Brands

Assisted in designing, creating, and executing department events; booked rooms and schedules for management and visitors; utilized Websphere and Magento for order management; managed POS and expense reporting; organized office supplies and maintained facilities; contributed to morale-focused projects.

Consumer Care Representative at Newell Brands

Provided knowledge about Baby Jogger and Graco to consumers and colleagues; handled inquiries via phone and email; engaged with customers on social media; proficient in SAP to manage orders, check inventory, issue invoices, and set up return authorizations; contracted through Aerotek (Sept 2014–Feb 2015).

Cashier and Customer Service Representative at Wilco Hess

Developed problem-solving skills to benefit the business and customers; built strong customer service relationships; performed regular inventory counts for invoicing and stock control; operated a register and used Excel and Word for daily tasks.