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Results-driven professional with over a decade of experience in Market Research, complemented by experience in Customer Service, Order Management, Data Entry, and European Tax Compliance. Skilled in data analysis, process optimization, and client support, with a proven record of supporting global transformation initiatives and delivering high-quality insights. Proficient in Microsoft Dynamics 365, SQL, Excel, and CRM/data platforms. Detail-oriented and adaptable, I thrive in fast-paced environments and passionate about driving efficiency, compliance, and exceptional client outcomes.…Results-driven professional with over a decade of experience in Market Research, complemented by experience in Customer Service, Order Management, Data Entry, and European Tax Compliance. Skilled in data analysis, process optimization, and client support, with a proven record of supporting global transformation initiatives and delivering high-quality insights. Proficient in Microsoft Dynamics 365, SQL, Excel, and CRM/data platforms. Detail-oriented and adaptable, I thrive in fast-paced environments and passionate about driving efficiency, compliance, and exceptional client outcomes.

Jeannette Diloy

Data Analyst, Project Manager, Designer, +7

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Results-driven professional with over a decade of experience in Market Research, complemented by experience in Customer Service, Order Management, Data Entry, and European Tax Compliance. Skilled in data analysis, process optimization, and client support, with a proven record of supporting global transformation initiatives and delivering high-quality insights. Proficient in Microsoft Dynamics 365, SQL, Excel, and CRM/data platforms. Detail-oriented and adaptable, I thrive in fast-paced environments and passionate about driving efficiency, compliance, and exceptional client outcomes.…Results-driven professional with over a decade of experience in Market Research, complemented by experience in Customer Service, Order Management, Data Entry, and European Tax Compliance. Skilled in data analysis, process optimization, and client support, with a proven record of supporting global transformation initiatives and delivering high-quality insights. Proficient in Microsoft Dynamics 365, SQL, Excel, and CRM/data platforms. Detail-oriented and adaptable, I thrive in fast-paced environments and passionate about driving efficiency, compliance, and exceptional client outcomes.

Available to hire

Results-driven professional with over a decade of experience in Market Research, complemented by experience in Customer Service, Order Management, Data Entry, and European Tax Compliance. Skilled in data analysis, process optimization, and client support, with a proven record of supporting global transformation initiatives and delivering high-quality insights. Proficient in Microsoft Dynamics 365, SQL, Excel, and CRM/data platforms. Detail-oriented and adaptable, I thrive in fast-paced environments and passionate about driving efficiency, compliance, and exceptional client outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Tax Specialist at Spain and France Accountants Ltd.

October 1, 2023 - August 1, 2025

Prepare and submit Spanish, French, and British tax returns with accuracy and timeliness. Handle filings for individuals, small businesses, and professional entities. Ensure adherence to tax regulations while reviewing financial data and identifying eligible deductions to optimize outcomes.

Senior Fulfillment Analyst at Dynata

March 1, 2013 - October 1, 2025

Answer, evaluate and prioritize incoming fulfillment support requests from Project Management, Sales and internal teams. Manage 3PP Exchange setups while maintaining strong profit margins. Monitor and assess key project metrics including conversion, dropout, and screen-out rates and recommend strategies for improvement. Handle Project Lever Support - Escalation and Executive Boost setting/removal ensuring projects run effectively. Recommend accurate audience targeting and design custom refinement questions to optimize project performance and data quality. Assisted Sales and Project Management teams by conducting feasibility checks, validating pricing, and supporting project levers to ensure accurate bids and smooth execution. Utilize SQL queries to pull information from the database. Support platform rollouts through discovery, QA/UAT testing, integration and training; collaborate with Transformation, Developers, Engineers, Panel teams, and other internal stakeholders.

Customer Service at Convergys

September 1, 2008 - February 1, 2011

Handling inbound calls related to billing, troubleshooting, service inquiries and customer retention. Providing accurate information and technical support to resolve customer issues efficiently. Processing payments, adjustments and account updates while ensuring data accuracy. Maintaining high customer satisfaction scores through empathy, active listening and effective problem-solving. Meeting performance metrics in call handling, resolution time and quality assurance.

Order Entry/Customer Service at Eighty-Eighth Floor Gifts Inc.

November 1, 2003 - March 1, 2008

Processing and managing customer orders, payments and refunds with attention to detail. Coordinating with internal teams to ensure timely order fulfillment and delivery. Assisting customers with product inquiries, order status updates and issue resolution. Maintaining accurate records through spreadsheets and reporting to support smooth operations. Delivering responsive and professional service to enhance customer satisfaction and retention.