I'm Tylianna, a Senior Community Manager with 6+ years of experience nurturing gaming communities, supporting live-ops teams, and turning player sentiment into actionable insights. I serve as a bridge between players and developers across live-service titles, focusing on fostering a connection with players. I thrive on clear, empathetic, player-first communication and cross-functional collaboration to ensure updates feel friendly and player-centric.…

Trisha Holdread

I'm Tylianna, a Senior Community Manager with 6+ years of experience nurturing gaming communities, supporting live-ops teams, and turning player sentiment into actionable insights. I serve as a bridge between players and developers across live-service titles, focusing on fostering a connection with players. I thrive on clear, empathetic, player-first communication and cross-functional collaboration to ensure updates feel friendly and player-centric.…

Available to hire

I’m Tylianna, a Senior Community Manager with 6+ years of experience nurturing gaming communities, supporting live-ops teams, and turning player sentiment into actionable insights.

I serve as a bridge between players and developers across live-service titles, focusing on fostering a connection with players. I thrive on clear, empathetic, player-first communication and cross-functional collaboration to ensure updates feel friendly and player-centric.

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Work Experience

Senior Community Manager & Support Lead at BebopBee
January 1, 2022 - Present
Lead community and support for multiple live-service mobile titles, turning daily player sentiment and issue reports into actionable guidance for live ops, product, and engineering. Run small-scale playtests on in-progress builds and collaborate with cross-functional teams on patch notes, events, and in-game messaging so updates feel clear, empathetic, and player-first. Create and refine in-game content, including narrative text, trivia, and config copy. Run focused playtests on in-progress builds and level design.
Community Moderator & Alpha Support at Ignite Tournaments
March 1, 2022 - November 1, 2023
Supported an alpha-stage player community with onboarding and support across Discord. Designed bug-reporting flows and documentation for developer visibility during alpha testing. Bridged the gap between developer and community during long alpha cycles to maintain transparent communication about builds, expectations, and timelines.
Community Manager and Game Tester at GamerSpeak
November 1, 2018 - July 1, 2023
Produced regular insight reports for developers, summarizing player sentiment, balance concerns, and key risks. Verified new features and events in test environments before they went live. Moderated a Platinum Discord server for high-profile players, supporting community health, resolving conflicts, and advocating for player experience in a high-investment environment.

Education

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Qualifications

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Industry Experience

Gaming, Media & Entertainment, Software & Internet