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Hi, I’m a customer service-focused professional with hands-on experience handling high volumes of inquiries across phone, WhatsApp, and email channels. At Lady V Supermarket Stores, I served as the first point of contact for customers, resolved complaints, processed orders, tracked deliveries, and helped turn frustrated customers into loyal supporters. I’m comfortable with CRM tools, remain calm under pressure, and am dedicated to following through until customers are satisfied. As a 2026 graduate based in Akwa Ibom, I’m fully prepared for remote work with a stable internet connection and a dedicated workspace. I’m passionate about helping people and eager to apply my communication, problem-solving, and coordination skills to deliver exceptional customer experiences and provide reliable support to teams.…Hi, I’m a customer service-focused professional with hands-on experience handling high volumes of inquiries across phone, WhatsApp, and email channels. At Lady V Supermarket Stores, I served as the first point of contact for customers, resolved complaints, processed orders, tracked deliveries, and helped turn frustrated customers into loyal supporters. I’m comfortable with CRM tools, remain calm under pressure, and am dedicated to following through until customers are satisfied. As a 2026 graduate based in Akwa Ibom, I’m fully prepared for remote work with a stable internet connection and a dedicated workspace. I’m passionate about helping people and eager to apply my communication, problem-solving, and coordination skills to deliver exceptional customer experiences and provide reliable support to teams.

Blessing Moses

Community Manager, Content Creator, Content Producer, +3

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Hi, I’m a customer service-focused professional with hands-on experience handling high volumes of inquiries across phone, WhatsApp, and email channels. At Lady V Supermarket Stores, I served as the first point of contact for customers, resolved complaints, processed orders, tracked deliveries, and helped turn frustrated customers into loyal supporters. I’m comfortable with CRM tools, remain calm under pressure, and am dedicated to following through until customers are satisfied. As a 2026 graduate based in Akwa Ibom, I’m fully prepared for remote work with a stable internet connection and a dedicated workspace. I’m passionate about helping people and eager to apply my communication, problem-solving, and coordination skills to deliver exceptional customer experiences and provide reliable support to teams.…Hi, I’m a customer service-focused professional with hands-on experience handling high volumes of inquiries across phone, WhatsApp, and email channels. At Lady V Supermarket Stores, I served as the first point of contact for customers, resolved complaints, processed orders, tracked deliveries, and helped turn frustrated customers into loyal supporters. I’m comfortable with CRM tools, remain calm under pressure, and am dedicated to following through until customers are satisfied. As a 2026 graduate based in Akwa Ibom, I’m fully prepared for remote work with a stable internet connection and a dedicated workspace. I’m passionate about helping people and eager to apply my communication, problem-solving, and coordination skills to deliver exceptional customer experiences and provide reliable support to teams.

Available to hire

Hi, I’m a customer service-focused professional with hands-on experience handling high volumes of inquiries across phone, WhatsApp, and email channels. At Lady V Supermarket Stores, I served as the first point of contact for customers, resolved complaints, processed orders, tracked deliveries, and helped turn frustrated customers into loyal supporters. I’m comfortable with CRM tools, remain calm under pressure, and am dedicated to following through until customers are satisfied.

As a 2026 graduate based in Akwa Ibom, I’m fully prepared for remote work with a stable internet connection and a dedicated workspace. I’m passionate about helping people and eager to apply my communication, problem-solving, and coordination skills to deliver exceptional customer experiences and provide reliable support to teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Freelance Virtual Assistant at Self-Employed

March 1, 2022 - Present

Managed customer inquiry inboxes with timely, professional responses; wrote FAQ documents and response templates to improve consistency; coordinated scheduling and daily tasks using Trello and Slack.

Customer Service & Sales Representative at Lady V Supermarket Stores

September 1, 2021 - November 1, 2022

Sole first point of contact for all customer inquiries, handling 50+ interactions daily via phone, WhatsApp Business, and in-person. Resolved order, delivery, and billing issues by listening, verifying facts, and offering solutions such as replacements, refunds, or priority re-delivery. Processed orders end-to-end, coordinated with logistics, updated customers on delivery status, and managed returns with clear policy explanations. Drafted and sent order confirmations and notifications; maintained accurate CRM records and tagged frequent customers for personalized service. Trained and onboarded 2 new staff and compiled weekly reports on recurring complaints to drive proactive issue resolution.