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I am a customer-focused professional with experience handling high-volume inquiries and providing administrative support. I excel at managing urgent service requests, maintaining clear communication with customers and technicians, and ensuring smooth day-to-day operations in fast-paced environments. Colleagues describe me as calm under pressure, adaptable, and reliable. I bring empathy, strong problem-solving skills, and a collaborative spirit to cross-functional teams, consistently delivering exceptional service and supporting organizational goals.…I am a customer-focused professional with experience handling high-volume inquiries and providing administrative support. I excel at managing urgent service requests, maintaining clear communication with customers and technicians, and ensuring smooth day-to-day operations in fast-paced environments. Colleagues describe me as calm under pressure, adaptable, and reliable. I bring empathy, strong problem-solving skills, and a collaborative spirit to cross-functional teams, consistently delivering exceptional service and supporting organizational goals.

Uduakobong Okpere

Filmmaker, Film Director, Content Creator, +7

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I am a customer-focused professional with experience handling high-volume inquiries and providing administrative support. I excel at managing urgent service requests, maintaining clear communication with customers and technicians, and ensuring smooth day-to-day operations in fast-paced environments. Colleagues describe me as calm under pressure, adaptable, and reliable. I bring empathy, strong problem-solving skills, and a collaborative spirit to cross-functional teams, consistently delivering exceptional service and supporting organizational goals.…I am a customer-focused professional with experience handling high-volume inquiries and providing administrative support. I excel at managing urgent service requests, maintaining clear communication with customers and technicians, and ensuring smooth day-to-day operations in fast-paced environments. Colleagues describe me as calm under pressure, adaptable, and reliable. I bring empathy, strong problem-solving skills, and a collaborative spirit to cross-functional teams, consistently delivering exceptional service and supporting organizational goals.

Available to hire

I am a customer-focused professional with experience handling high-volume inquiries and providing administrative support. I excel at managing urgent service requests, maintaining clear communication with customers and technicians, and ensuring smooth day-to-day operations in fast-paced environments.
Colleagues describe me as calm under pressure, adaptable, and reliable. I bring empathy, strong problem-solving skills, and a collaborative spirit to cross-functional teams, consistently delivering exceptional service and supporting organizational goals.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Digital Content Creator at Dkara Limited

July 1, 2020 - November 2, 2025

Conceptualized, shot, and edited over 200 short-form videos for social media campaigns and brand storytelling, achieving average engagement rates of 12–18% on Instagram and YouTube. Managed end-to-end production independently, including camera setup, lighting, direction, and post-production, consistently delivering content within 24–48 hours for fast-moving campaigns. Collaborated with clients to understand creative vision, resulting in repeat projects and long-term partnerships with brands like Tabata Songs, Verve Life, French Embassy in Nigeria GetFitNG, Bodyline Fitness and more. Produced high-quality content under tight deadlines while maximizing limited resources, including shooting in non-studio environments and using mobile setups when necessary. Leveraged storytelling and editing techniques to increase social media following by 30% over six months for select clients.

Personal Trainer & Content Creator at Crunch Fitness

September 30, 2025 - September 30, 2025

Designed and produced video content for fitness classes and social media campaigns, growing engagement across multiple platforms. Managed all aspects of video production independently, including filming, editing, and publishing. Coordinated creative storytelling with branding, ensuring consistent visual and messaging standards. Promoted training packages and encouraged renewals through strong relationships. Led one-on-one and group sessions (onsite & virtual), requiring strong communication, adaptability, and clear instruction to diverse clients.

Customer Service & Personal Training Representative at Crunch Fitness

September 1, 2025 - September 1, 2025

Managed high-volume customer inquiries via phone, email, and in-person; scheduled client appointments; coordinated staff availability; supported front desk operations including data entry, reporting, and client accounts; led one-on-one and group training sessions (onsite & virtual); maintained accurate service documentation and fostered an inclusive, welcoming environment.

Administrative & Customer Support Specialist at Dkara Limited

May 1, 2025 - May 1, 2025

Answered inbound calls; logged service requests; coordinated staff dispatch for urgent service requests; provided real-time updates to internal teams; escalated unresolved issues and ensured follow-up; delivered administrative support including record-keeping and client communications; planned and coordinated large-scale events (180-240 participants); created resources for clients and partnered with major organizations to deliver wellness initiatives.