I have 8 years of IT professional experience, with hands on experience as a IT support analyst, technician and seevice desk admin. I have also experience of various programming languages, developement experience and of SDLC. My current role is a mixed environment of Windows 10/11, Office 365, Active Directory, and Azure. I’m confident troubleshooting hardware, software, and network issues, and pride myself on delivering a helpful, solutions-focused experience for end users, whether in person or remotely. In my day-to-day work, I regularly support senior staff and management-level users, ensuring their devices, accounts, and apps are fully operational and secure. I’ve handled tasks like setting up user devices, managing permissions through Active Directory, and supporting mobile device rollouts. One example I’m proud of is a successful rollout of Microsoft Teams to over 100 users during a tight migration schedule — I led end-user training and created step-by-step guides to make the transition smooth. I'm someone who takes ownership of issues and follows them through to resolution. I don’t like leaving users in the dark, so I always communicate clearly and keep them updated. I use ticketing tools like ServiceNow, ZenDesk and Halo ITSM to track and document work, which helps with accountability and continuous improvement. I also bring scripting knowledge using PowerShell and have recently been exploring automation with Microsoft Power Automate, which I see as a useful skill in improving service desk workflows. I’m always looking for ways to reduce repetitive tasks and improve service delivery. This role also aligns with my long-term career goal of continuing to grow in technical support while contributing to public service. I’m confident I can hit the ground running and quickly become a reliable part of your wider IT team.…I have 8 years of IT professional experience, with hands on experience as a IT support analyst, technician and seevice desk admin. I have also experience of various programming languages, developement experience and of SDLC. My current role is a mixed environment of Windows 10/11, Office 365, Active Directory, and Azure. I’m confident troubleshooting hardware, software, and network issues, and pride myself on delivering a helpful, solutions-focused experience for end users, whether in person or remotely. In my day-to-day work, I regularly support senior staff and management-level users, ensuring their devices, accounts, and apps are fully operational and secure. I’ve handled tasks like setting up user devices, managing permissions through Active Directory, and supporting mobile device rollouts. One example I’m proud of is a successful rollout of Microsoft Teams to over 100 users during a tight migration schedule — I led end-user training and created step-by-step guides to make the transition smooth. I'm someone who takes ownership of issues and follows them through to resolution. I don’t like leaving users in the dark, so I always communicate clearly and keep them updated. I use ticketing tools like ServiceNow, ZenDesk and Halo ITSM to track and document work, which helps with accountability and continuous improvement. I also bring scripting knowledge using PowerShell and have recently been exploring automation with Microsoft Power Automate, which I see as a useful skill in improving service desk workflows. I’m always looking for ways to reduce repetitive tasks and improve service delivery. This role also aligns with my long-term career goal of continuing to grow in technical support while contributing to public service. I’m confident I can hit the ground running and quickly become a reliable part of your wider IT team.WWWW…