Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a dynamic and personable professional with a proven talent for public relations and building strong rapport. I excel at representing a brand with a polished image and engaging positively with diverse individuals. My innate ability to connect with people, combined with a convincing and comfortable communication style, makes me highly effective in client-facing roles, event representation, and team collaboration.\n\nThis people-centered strength is supported by a diverse background in executive business support, media, and customer service, allowing me to seamlessly adapt to and excel in any professional or public setting. I thrive in roles involving client-facing interactions, event hosting, and collaborative teamwork, and I bring a versatile mix of administrative excellence, media experience, and language skills to the table.…I am a dynamic and personable professional with a proven talent for public relations and building strong rapport. I excel at representing a brand with a polished image and engaging positively with diverse individuals. My innate ability to connect with people, combined with a convincing and comfortable communication style, makes me highly effective in client-facing roles, event representation, and team collaboration.\n\nThis people-centered strength is supported by a diverse background in executive business support, media, and customer service, allowing me to seamlessly adapt to and excel in any professional or public setting. I thrive in roles involving client-facing interactions, event hosting, and collaborative teamwork, and I bring a versatile mix of administrative excellence, media experience, and language skills to the table.

LYLA (ZHI LIN) CHAN





I am a dynamic and personable professional with a proven talent for public relations and building strong rapport. I excel at representing a brand with a polished image and engaging positively with diverse individuals. My innate ability to connect with people, combined with a convincing and comfortable communication style, makes me highly effective in client-facing roles, event representation, and team collaboration.\n\nThis people-centered strength is supported by a diverse background in executive business support, media, and customer service, allowing me to seamlessly adapt to and excel in any professional or public setting. I thrive in roles involving client-facing interactions, event hosting, and collaborative teamwork, and I bring a versatile mix of administrative excellence, media experience, and language skills to the table.…I am a dynamic and personable professional with a proven talent for public relations and building strong rapport. I excel at representing a brand with a polished image and engaging positively with diverse individuals. My innate ability to connect with people, combined with a convincing and comfortable communication style, makes me highly effective in client-facing roles, event representation, and team collaboration.\n\nThis people-centered strength is supported by a diverse background in executive business support, media, and customer service, allowing me to seamlessly adapt to and excel in any professional or public setting. I thrive in roles involving client-facing interactions, event hosting, and collaborative teamwork, and I bring a versatile mix of administrative excellence, media experience, and language skills to the table.

Available to hire

I am a dynamic and personable professional with a proven talent for public relations and building strong rapport. I excel at representing a brand with a polished image and engaging positively with diverse individuals. My innate ability to connect with people, combined with a convincing and comfortable communication style, makes me highly effective in client-facing roles, event representation, and team collaboration.\n\nThis people-centered strength is supported by a diverse background in executive business support, media, and customer service, allowing me to seamlessly adapt to and excel in any professional or public setting. I thrive in roles involving client-facing interactions, event hosting, and collaborative teamwork, and I bring a versatile mix of administrative excellence, media experience, and language skills to the table.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Malay

Advanced

Work Experience

Instagram Food Review Content Creator at Freelancer in Media & Entertainment

December 1, 2023 - Present

Curated engaging food review content, growing organic audience reach and collaborating with F&B brands for sponsored posts. Scripted, filmed, and edited short-form videos (Reels/Stories) for social media platforms.

Event Assistant, Performer & Commercial Actor at Freelancer in Media & Entertainment

December 1, 2023 - Present

Assisted in crowd engagement and logistics for public and corporate events, often portraying mascot characters. Performed as a dancer and singer at live events and private functions. Featured in online campaigns, TVCs, and digital ads for various brands as a commercial actor and model.

Business Support Associate at Audax Financial Technology Pte. Ltd.

February 1, 2022 - November 30, 2023

Streamlined administrative processes to improve operational efficiency and accuracy. Managed HR documentation, employee records, and provided daily reporting to support executive decision-making. Acted as a primary contact for stakeholders; managed executive calendars, appointment scheduling, and meeting coordination. Upgraded filing systems for confidential records, improving accessibility and compliance.

Personal Assistant cum Admin Executive (Promoted to Admin Manager) at Sun Wealth Group Pte Ltd

September 1, 2021 - January 31, 2022

Reported directly to the Chairman; managed calendar, scheduled meetings, and coordinated conferences. Performed bilingual translations for documents and reports and took meeting minutes. Assisted Senior HR Manager with recruitment coordination and handled vendor communications. Maintained office supplies, managed logistical arrangements, and oversaw office maintenance.

Personal Assistant to the Managing Director at Korindo Energy (Singapore) Pte. Ltd

June 1, 2021 - September 30, 2021

Provided high-level secretarial and administrative support, maintaining strict confidentiality. Managed the MD's complex personal and professional calendar and organized meetings. Handled correspondence, maintained filing systems, and conducted basic bookkeeping and procurement.

Outlet Support Officer (Part-Time) at The DRx Group Pte Ltd

January 1, 2021 - March 31, 2021

Resolved customer complaints and managed order placements and payment processing. Handled an average of 20+ daily inquiries via call, email, and fax. Implemented process improvements that reduced customer wait times by 40%.

Flight Attendant at Silkair (S) Pte Ltd

June 1, 2013 - October 31, 2015

Delivered exceptional customer service in a high-pressure environment, building instant rapport with a global clientele. Resolved in-flight issues and managed disorderly passengers with poise and diplomacy, de-escalating tensions effectively. Assisted passengers with special needs, demonstrating empathy, patience, and personalized care.

Flight Attendant at Silkair (S) Pte Ltd

July 1, 2017 - December 31, 2022

Retail Operation Executive at Changi Travel Services Pte Ltd

February 1, 2017 - June 30, 2017

Coordinated recruitment, conducted interviews, and managed Retail Department tasks. Supported the development and implementation of personnel policies and created Retail Operation SOPs.