Available to hire
I am a results-oriented professional with diverse experience in customer service, legal support, and sales. I excel at resolving customer inquiries, maintaining high satisfaction levels, and delivering prompt, effective solutions.
I have a strong background in legal compliance, documentation, and representing organizations in judicial proceedings. I enjoy mentoring teammates to boost productivity and am committed to driving organizational success through analytical problem-solving and service excellence.
Skills
Experience Level
Expert
Language
English
Fluent
Work Experience
Customer Service Representative at Outsource Global Technologies
February 1, 2024 - PresentResolved over 150 customer inquiries weekly across email, chat, and phone; achieved 95%+ first-contact resolution and a 98%+ customer satisfaction score. Trained and mentored 5+ new hires, reducing onboarding time by 30% and improving team productivity.
Legal Officer/Assistant at Ekondo Microfinance Bank
January 1, 2024 - September 21, 2025Drafted and processed consent documents within 24 hours, supported collateral safety, and contributed to 30+ judicial proceedings with a 75% favorable outcomes; ensured accurate monthly loan documentation and provided strategic legal advice to mitigate liabilities.
Validator at National Primary Health Care (Volunteer)
March 1, 2022 - September 21, 2025Validated information for 60+ individuals monthly; ensured compliance with health and safety procedures; assisted online EMID registrations achieving 90% success and reduced onsite wait times by 20%.
Sales Executive at Oxford International Group
September 1, 2021 - September 21, 2025Led sales promotions and proposals, boosting quarterly client engagement by 15%, maintained accurate records, negotiated contracts that increased retention by 20%, and identified opportunities contributing to a 10% uplift in monthly sales targets.
Legal Support Officer at Ministry Of Justice (NYSC)
October 1, 2020 - September 21, 2025Supported state commissions and tribunals of inquiry; assisted in closing 5+ cases and maintained 100% accurate criminal records for efficient proceedings.
Correspondent at The Leader Newspaper
April 1, 2019 - September 21, 2025Wrote and edited 20+ reports weekly; coordinated nationwide distribution and covered 10 major events monthly, delivering timely, accurate reports and boosting reader engagement.
Customer Service Representative at Outsource Global Technologies
February 1, 2024 - PresentResolved over 150 customer inquiries weekly across email, chat, and phone, achieving 95%+ first-contact resolution; maintained a 98%+ customer satisfaction score; trained and mentored 5+ new hires, reducing onboarding time by 30% and boosting team productivity.
Legal Officer/Assistant at Ekondo Microfinance Bank
January 1, 2024 - September 21, 2025Drafted and processed client consent documents within 24 hours; safeguarded collateral assets worth NGN 10,000,000+, ensuring 100% compliance with security protocols; represented the bank in 30 judicial proceedings with ~75% favorable outcomes; ensured accurate documentation for over 20 loan applications monthly; provided strategic legal advice on 10+ cases per quarter.
Validator at National Primary Health Care (Volunteer)
March 1, 2022 - September 21, 2025Validated client information for over 60 individuals monthly, ensuring accurate records and eligibility before vaccination; maintained 100% compliance with health and safety protocols; assisted clients with online registration through EMID, achieving a 90% registration rate and reducing onsite wait times by 20%.
Sales Executive at Oxford International Group
September 1, 2021 - September 21, 2025Drove sales promotions and investment proposals, contributing to a 15% increase in quarterly client engagement and brand visibility; maintained 100% accurate sales and client records; negotiated contracts and packages that boosted client retention by 20% and improved monthly sales targets by 10%.
Legal Support Officer at Ministry Of Justice (NYSC), Kaduna
October 1, 2020 - September 21, 2025Supported state commissions and tribunals of inquiry, contributing to the successful closure of 5+ cases; managed and updated criminal records with 100% accuracy, ensuring accessible, up-to-date information for legal proceedings and investigations.
Correspondent at The Leader Newspaper, Cross River State
April 1, 2019 - September 21, 2025Read and edited 20+ reports weekly; coordinated nationwide newspaper distribution across branches with a 95% on-time delivery rate; covered about 10 major events monthly, traveling to verify facts and deliver timely, accurate reports; authored over 5 news stories weekly, contributing to a 15% increase in reader engagement.
Education
Bachelor In Law (LLB) at Houdegbe North American University, Benin Republic
October 1, 2012 - July 1, 2015Bachelor of Laws (LLB) at Houdegbe North American University, Benin Republic
October 1, 2012 - July 1, 2015Qualifications
Industry Experience
Media & Entertainment, Professional Services, Government, Financial Services, Education, Healthcare
Skills
Experience Level
Expert
Hire a Writer
We have the best writer experts on Twine. Hire a writer in Abuja (F.c.t.) today.