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I am a dedicated and results-driven Customer Support professional with over two years of experience in customer service, including extensive expertise in handling complex inquiries and providing technical support. Currently I manage customer support operations at MTN Rwanda, leading a team and driving improvements to deliver high customer satisfaction. I am seeking to contribute strong problem-solving and communication skills to a dynamic team, bringing hands-on experience with mobile services, network issues, billing inquiries, and technical troubleshooting.…I am a dedicated and results-driven Customer Support professional with over two years of experience in customer service, including extensive expertise in handling complex inquiries and providing technical support. Currently I manage customer support operations at MTN Rwanda, leading a team and driving improvements to deliver high customer satisfaction. I am seeking to contribute strong problem-solving and communication skills to a dynamic team, bringing hands-on experience with mobile services, network issues, billing inquiries, and technical troubleshooting.

Uwikunda Ken Morgan

1st Assistant Director, Artist, Back-End Developer, +6

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I am a dedicated and results-driven Customer Support professional with over two years of experience in customer service, including extensive expertise in handling complex inquiries and providing technical support. Currently I manage customer support operations at MTN Rwanda, leading a team and driving improvements to deliver high customer satisfaction. I am seeking to contribute strong problem-solving and communication skills to a dynamic team, bringing hands-on experience with mobile services, network issues, billing inquiries, and technical troubleshooting.…I am a dedicated and results-driven Customer Support professional with over two years of experience in customer service, including extensive expertise in handling complex inquiries and providing technical support. Currently I manage customer support operations at MTN Rwanda, leading a team and driving improvements to deliver high customer satisfaction. I am seeking to contribute strong problem-solving and communication skills to a dynamic team, bringing hands-on experience with mobile services, network issues, billing inquiries, and technical troubleshooting.

Available to hire

I am a dedicated and results-driven Customer Support professional with over two years of experience in customer service, including extensive expertise in handling complex inquiries and providing technical support. Currently I manage customer support operations at MTN Rwanda, leading a team and driving improvements to deliver high customer satisfaction.

I am seeking to contribute strong problem-solving and communication skills to a dynamic team, bringing hands-on experience with mobile services, network issues, billing inquiries, and technical troubleshooting.

Skills

Editorial Illustration

Experience Level

Expert

Expert

Expert

Expert

Editorial Illustration

Expert

Vocal

Expert

Flyer

Intermediate

Language

English

Fluent

French

Intermediate

Work Experience

Sales & Marketing Representative at MTN Rwanda

January 1, 2025 - September 18, 2025

Promoted MTN products and services, driving customer acquisition and retention. Built and maintained relationships with vendors and clients. Executed marketing campaigns and increased user engagement in assigned regions.

Customer Service & Client Relations at CCI Global

January 1, 2022 - September 18, 2025

Managed client inquiries and resolved issues efficiently. Strengthened customer loyalty through professional communication. Supported sales operations and data tracking.

Personal Assistant to Music Director at Music Director

January 1, 2023 - September 18, 2025

Coordinated schedules, meetings, and events. Assisted in creative project execution and content editing. Supported brand promotion and managed communications.

Customer Support Manager at MTN Rwanda

April 4, 2024 - Present

Lead a team of customer support representatives, ensuring exceptional service and swift issue resolution. Oversee the day-to-day operations of the customer support department, setting targets, monitoring performance, and conducting regular coaching sessions. Resolve complex customer issues related to mobile services, network problems, billing inquiries, and technical troubleshooting. Collaborate with cross-functional teams to improve processes and ensure high customer satisfaction. Implemented strategies that resulted in a [specific % improvement] in customer satisfaction scores.

Tier 2 Customer Support Representative at CCI (Customer Contact International)

February 1, 2024 - September 18, 2025

Handled escalated customer inquiries and technical issues for various clients in a fast-paced contact center environment. Provided high-level support to customers in resolving technical issues related to telecommunications, billing, and service configurations. Developed troubleshooting guides and FAQs to empower frontline staff and improve first-call resolution. Consistently exceeded performance targets, including call handling time, customer satisfaction, and issue resolution metrics.