Valentina Redaelli

Own induction and management onboarding to ensure every new starter has an inspiring start. Deliver in-the-moment coaching to improve service speed, product knowledge and guest engagement. Facilitate workshops covering product, systems and continuous improvement tools via the LMS. Identify learning gaps using observation, guest feedback and training needs analysis. Design probation frameworks and management conversations, support succession planning and leadership development, and maintain accurate training compliance records with regular reporting.

Strategic owner of L&D, culture and engagement for a 700+ employee, 20-site UK organisation. Led an end-to-end strategic review and delivered a refreshed people development strategy aligned to business priorities. Supported hotel brand conversion (Montcalm to Marriott) and a restaurant opening through coordinated onboarding, training and operational readiness. Owned a £300,000 HR/people development budget and partnered with Executive Board, Directors, managers and frontline teams. Transformed the learning ecosystem by implementing a new LMS and increasing completion from 47% to 98%, designing scalable blended learning with impact evaluation and ROI focus. Owned the UK apprenticeship programme, launched a company-wide mentoring programme, led high-potential talent interventions and succession-focused activity, and implemented a performance review platform for probation and performance conversations.

Progressed from L&D Manager to Engagement L&D Manager, increasing responsibility for strategic people development and employee engagement across London and the US. Supported two new openings by coordinating onboarding, training and operational readiness. Designed and led business-aligned L&D initiatives and launched the Managers Academy to accelerate leadership capability. Re-engineered onboarding to improve new-hire experience and ramp-up speed. Championed Lattice, Slack and Google Workspace to strengthen engagement, communication and performance visibility, using stakeholder insight and training needs analysis to deliver targeted development solutions.