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I am a Valencia-based E-Commerce Operations Manager with 3+ years of hands-on experience steering end-to-end online operations. I’ve been fascinated by buying, selling, and trading since childhood, and this entrepreneurial mindset guides how I approach every project—from orders and inventory to pricing and analytics. I understand what drives growth because I’ve built it myself. I excel at creating scalable e-commerce systems, optimizing inventory, and using data to unlock opportunities. My toolkit spans Shopify and WooCommerce, Tableau and Excel for insights, and automation with Zapier and Make to streamline processes. I pride myself on attention to detail, cross-functional collaboration, and delivering results with 95% customer satisfaction.…I am a Valencia-based E-Commerce Operations Manager with 3+ years of hands-on experience steering end-to-end online operations. I’ve been fascinated by buying, selling, and trading since childhood, and this entrepreneurial mindset guides how I approach every project—from orders and inventory to pricing and analytics. I understand what drives growth because I’ve built it myself. I excel at creating scalable e-commerce systems, optimizing inventory, and using data to unlock opportunities. My toolkit spans Shopify and WooCommerce, Tableau and Excel for insights, and automation with Zapier and Make to streamline processes. I pride myself on attention to detail, cross-functional collaboration, and delivering results with 95% customer satisfaction.

ALEXANDRU VALENTIN POTEACA

Web Developer, UX Designer, UI Designer, +2

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I am a Valencia-based E-Commerce Operations Manager with 3+ years of hands-on experience steering end-to-end online operations. I’ve been fascinated by buying, selling, and trading since childhood, and this entrepreneurial mindset guides how I approach every project—from orders and inventory to pricing and analytics. I understand what drives growth because I’ve built it myself. I excel at creating scalable e-commerce systems, optimizing inventory, and using data to unlock opportunities. My toolkit spans Shopify and WooCommerce, Tableau and Excel for insights, and automation with Zapier and Make to streamline processes. I pride myself on attention to detail, cross-functional collaboration, and delivering results with 95% customer satisfaction.…I am a Valencia-based E-Commerce Operations Manager with 3+ years of hands-on experience steering end-to-end online operations. I’ve been fascinated by buying, selling, and trading since childhood, and this entrepreneurial mindset guides how I approach every project—from orders and inventory to pricing and analytics. I understand what drives growth because I’ve built it myself. I excel at creating scalable e-commerce systems, optimizing inventory, and using data to unlock opportunities. My toolkit spans Shopify and WooCommerce, Tableau and Excel for insights, and automation with Zapier and Make to streamline processes. I pride myself on attention to detail, cross-functional collaboration, and delivering results with 95% customer satisfaction.

Available to hire

I am a Valencia-based E-Commerce Operations Manager with 3+ years of hands-on experience steering end-to-end online operations. I’ve been fascinated by buying, selling, and trading since childhood, and this entrepreneurial mindset guides how I approach every project—from orders and inventory to pricing and analytics. I understand what drives growth because I’ve built it myself.

I excel at creating scalable e-commerce systems, optimizing inventory, and using data to unlock opportunities. My toolkit spans Shopify and WooCommerce, Tableau and Excel for insights, and automation with Zapier and Make to streamline processes. I pride myself on attention to detail, cross-functional collaboration, and delivering results with 95% customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

Spanish; Castilian

Advanced

French

Advanced

Portuguese

Advanced

Work Experience

Customer Success & Revenue Expansion Specialist at META Teleperformance

August 1, 2023 - August 1, 2025

Managed 1,000+ customer accounts; served as strategic advisor for account growth, identifying upselling and cross-selling opportunities to expand customer spend and revenue. Analyzed customer behavior and product usage data (Tableau, analytics) to pinpoint optimization opportunities and maximize customer lifetime value. Managed advertising budgets (EUR 100–EUR 10,000+ daily) while advising customers on ROI optimization and revenue growth strategies. Coordinated cross-functionally with sales, product, and technical teams to ensure seamless customer experience and continuous improvement. Worked in fast-paced, metrics-driven environment with strict KPIs; consistently exceeded performance benchmarks and revenue targets.

Customer Success & Account Support Specialist at Flying Tiger

November 1, 2021 - June 1, 2022

Managed customer interactions in high-volume retail environment; identified cross-sell and upsell opportunities to increase customer basket value. Implemented strategic engagement approach; coached team on customer communication and product recommendation techniques. Optimized customer experience through process improvements; achieved 20% improvement in transaction efficiency. Maintained 95% customer satisfaction through proactive problem-solving, customer training, and relationship building.

Customer Success & Account Support Specialist at Comdata SRL

September 1, 2019 - June 1, 2020

Managed B2B customer relationships across technical support and service coordination; identified customer needs and recommended additional services to expand account value. Provided strategic advisory on service optimization; helped customers maximize value through training and best practice implementation. Coordinated cross-functionally to ensure seamless customer experience and resolution of complex technical issues. Maintained performance above KPIs for customer satisfaction and retention, conducted proactive outreach to at-risk accounts.

Customer Specialist at DJI Foundever

August 1, 2025 - April 1, 2026

Managed 30+ daily customer interactions (chat, email, technical support) while identifying and executing upselling opportunities based on customer needs and product adoption. Maintained 95% customer satisfaction rating, significantly above team baseline (70%). Resolved complex technical issues and provided strategic product recommendations that increased customer value. Identified expansion opportunities through customer needs analysis; recommended complementary products and solutions to drive account growth and customer lifetime value. Coached team on customer communication best practices; contributed to team satisfaction improvement from 70% to 90% through mentoring and knowledge sharing. Used Zendesk and customer data to track engagement, identify at-risk customers, and implement retention strategies.

E-Commerce Client Operations & Analytics Specialist at META Teleperformance

August 1, 2023 - August 1, 2025

Managed 1,000+ e-commerce client accounts; advised on platform optimization, tracking implementation, and growth strategies; analyzed performance with Tableau and analytics tools; managed advertising budgets (EUR 100–10,000+ daily); coordinated cross-functional platform integrations; drove data-driven decision making.

Operations Coordinator at Flying Tiger

November 1, 2021 - June 1, 2022

Managed order-to-fulfillment operations including POS systems, inventory management, and customer communication in a high-volume retail environment; streamlined checkout and fulfillment processes; improved transaction efficiency by 20%; optimized product displays and inventory allocation; maintained 95% customer satisfaction.

Operations Specialist at DJ Foundever

August 1, 2025 - April 1, 2026

Managed complete customer lifecycle: order handling, technical support, product recommendations, and fulfillment coordination via Zendesk; resolved 30+ daily interactions (5-10 min resolution); identified upsell opportunities and improved customer lifetime value; coordinated with service centers; coached team on best practices; improved team satisfaction from 70% to 90%.