Motivated, organised, and people-focused professional with strong experience in coordinating operations, managing teams, and delivering high-quality customer service. Skilled at handling multiple responsibilities, maintaining structure in fast-paced environments, and communicating clearly with clients, colleagues, and stakeholders. Known for my attention to detail, calm approach to problem-solving, and ability to learn new systems and tools quickly. I enjoy taking initiative, supporting smooth work flows, and contributing positively to any team. Adaptable, reliable, and driven by continuous growth, I bring a proactive mindset and a strong work ethic to every role.…

Valeria Sula

Motivated, organised, and people-focused professional with strong experience in coordinating operations, managing teams, and delivering high-quality customer service. Skilled at handling multiple responsibilities, maintaining structure in fast-paced environments, and communicating clearly with clients, colleagues, and stakeholders. Known for my attention to detail, calm approach to problem-solving, and ability to learn new systems and tools quickly. I enjoy taking initiative, supporting smooth work flows, and contributing positively to any team. Adaptable, reliable, and driven by continuous growth, I bring a proactive mindset and a strong work ethic to every role.…

Available to hire

Motivated, organised, and people-focused professional with strong experience in coordinating operations, managing teams, and delivering high-quality customer service. Skilled at handling multiple responsibilities, maintaining structure in fast-paced environments, and communicating clearly with clients, colleagues, and stakeholders.

Known for my attention to detail, calm approach to problem-solving, and ability to learn new systems and tools quickly. I enjoy taking initiative, supporting smooth work flows, and contributing positively to any team. Adaptable, reliable, and driven by continuous growth, I bring a proactive mindset and a strong work ethic to every role.

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Language

Romanian, Moldavian, Moldovan
Fluent
English
Fluent
Spanish; Castilian
Fluent
Russian
Fluent
French
Beginner

Work Experience

Cafe and Fine Dining Restaurant Manager at Delapre Abbey
January 1, 2023 - January 1, 2025
Oversee day-to-day operations of both café and fine dining areas; ensure adherence to brand standards, SOPs, cleanliness, and legal compliance. Contributed to achieving the 2nd AA Rosette for the restaurant within the first 8 months. Increased revenue per head through improved workflows, team training, and customer-experience enhancements. Address guest needs, manage feedback, and resolve issues. Communicate F&B product information, targets, and performance to the team. Train and coach staff for business and individual growth. Maximize sales by promoting café and restaurant offerings internally and externally. Manage resources and labor to meet demand.
F&B Supervisor and Duty Manager at Fawsley Hall Hotel and Spa, Handpicked Hotels
January 1, 2022 - January 1, 2023
Ensure adherence to brand standards, SOPs, cleanliness, and legal requirements. Address guest needs, handle feedback, and resolve issues. Communicate F&B product information, targets, and results across the hotel. Train and coach team members to meet business and individual needs. Maximize sales opportunities by promoting F&B offerings. Manage labor resources and team performance. Oversee wine selection, stock management, wine lists, food pairings, and staff training. Act as incident controller when necessary.
Manager Specialty Coffee Shop at Trofic
January 1, 2021 - January 1, 2022
Planning and coordinating daily restaurant activities. Assisting the general manager with cost control strategies. Training and supervising staff, and managing rotas. Implementing cost control measures. Ensuring compliance with licensing, hygiene, health, and safety regulations. Efficiently addressing customer complaints. Maintaining strong interdepartmental relationships. Delivering exceptional customer service.
General Manager French Restaurant/Epicerie at The French, Brasov
January 1, 2020 - January 1, 2021
Managing daily operations for Front of House and Kitchen teams. Recruiting, training, and appraising staff while setting targets and schedules. Reporting on sales and productivity, forecasting, and ordering supplies. Planning promotions, events, and contributing to business development. Maintaining high customer service standards and a customer-focused environment. Liaising with suppliers, negotiating contracts, and managing event teams. Handling financial records, inventory, and cost control. Ensuring compliance with safety, licensing, and HACCP policies. Implementing marketing strategies and overseeing project management.
Shift Manager at Burger King
January 1, 2019 - January 1, 2020
Oversee day-to-day operations of a fast-food restaurant; manage staff and operations to ensure high service standards and efficiency.
Kitchen Intern Erasmus at 3* Michelin Quique Dacosta
June 1, 2018 - October 1, 2018
Assisted kitchen team in a high-end restaurant in Denia, gaining exposure to premium culinary standards and practices.
Receptionist at Apollonia Hotel
January 1, 2016 - January 1, 2018
Receptionist duties at Apollonia Hotel, Brasov; front desk service, guest inquiries, check-in/check-out, and general hospitality support.

Education

MSc in International Hospitality, Events and Tourism Management at Oxford Brookes University
January 1, 2019 - September 1, 2020
BS in Engineering and Management in Food and Tourism at Transylvania University, Brasov, Romania
January 1, 2015 - January 1, 2019

Qualifications

ServSafe Food Safety Certificate
January 1, 2020 - January 1, 2025
CIEH Level 3 Food Safety in Catering
May 26, 2020 - November 28, 2025
WSET Level 2 Award
July 1, 2023 - November 28, 2025
BIIAB Level 2 Award for Personal License Holders
April 1, 2024 - November 28, 2025

Industry Experience

Travel & Hospitality, Professional Services