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I’m Vanessa Amantillo, a results-driven Executive Virtual Assistant with a passion for keeping busy executives organized through meticulous calendar and inbox management, scheduling, and streamlined administrative workflows. I work remotely with discretion, handling sensitive information and confidential records while boosting overall productivity. I excel in CRM and EMR system usage, document preparation, and stakeholder communication. I’m known for improving processes, delivering clear communications (including newsletters), and coordinating cross-functional tasks across time zones to support executives and teams effectively.…I’m Vanessa Amantillo, a results-driven Executive Virtual Assistant with a passion for keeping busy executives organized through meticulous calendar and inbox management, scheduling, and streamlined administrative workflows. I work remotely with discretion, handling sensitive information and confidential records while boosting overall productivity. I excel in CRM and EMR system usage, document preparation, and stakeholder communication. I’m known for improving processes, delivering clear communications (including newsletters), and coordinating cross-functional tasks across time zones to support executives and teams effectively.

Vanessa Amantillo

Project Manager, Content Creator, Content Designer, +2

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I’m Vanessa Amantillo, a results-driven Executive Virtual Assistant with a passion for keeping busy executives organized through meticulous calendar and inbox management, scheduling, and streamlined administrative workflows. I work remotely with discretion, handling sensitive information and confidential records while boosting overall productivity. I excel in CRM and EMR system usage, document preparation, and stakeholder communication. I’m known for improving processes, delivering clear communications (including newsletters), and coordinating cross-functional tasks across time zones to support executives and teams effectively.…I’m Vanessa Amantillo, a results-driven Executive Virtual Assistant with a passion for keeping busy executives organized through meticulous calendar and inbox management, scheduling, and streamlined administrative workflows. I work remotely with discretion, handling sensitive information and confidential records while boosting overall productivity. I excel in CRM and EMR system usage, document preparation, and stakeholder communication. I’m known for improving processes, delivering clear communications (including newsletters), and coordinating cross-functional tasks across time zones to support executives and teams effectively.

Available to hire

I’m Vanessa Amantillo, a results-driven Executive Virtual Assistant with a passion for keeping busy executives organized through meticulous calendar and inbox management, scheduling, and streamlined administrative workflows. I work remotely with discretion, handling sensitive information and confidential records while boosting overall productivity.

I excel in CRM and EMR system usage, document preparation, and stakeholder communication. I’m known for improving processes, delivering clear communications (including newsletters), and coordinating cross-functional tasks across time zones to support executives and teams effectively.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Executive Virtual Assistant at Health and Development Restorative Medicine

April 1, 2025 - January 1, 2026

Managed high-volume inbox (200–300 emails/week) and maintained Inbox Zero, prioritizing executive communications. Coordinated complex calendars across multiple time zones for 20+ meetings weekly, reducing scheduling conflicts by 30%+. Used NextGen Office CRM/EMR to maintain confidential records. Created and distributed client newsletters, ensuring timely and professional communications. Organized digital files for easy access and compliance. Updated client records and generated performance reports while upholding data privacy.

Customer Support Specialist at Amazon

October 1, 2022 - March 1, 2025

Maintained 95%+ quality and compliance scores; resolved 80–90% of cases on first contact. Documented, tracked, and resolved 1,200+ cases per month using CRM with high accuracy. Managed 60–90+ customer interactions daily across phone, chat, and email. Followed strict data privacy standards while handling confidential information.

Healthcare Support Specialist at Optum (via TELETECH)

October 1, 2021 - January 31, 2022

Managed patient accounts and administrative tasks, ensuring data accuracy and timely updates in healthcare systems. Used EMR/CRM platforms to track records, appointments, and communications while maintaining strict confidentiality. Responded to high-volume email and phone inquiries, providing professional support to patients and internal teams.

Customer/Technical Support Specialist at Tracfone

November 1, 2012 - April 1, 2015

Provided high-volume technical support via phone, chat, and email, troubleshooting and resolving customer issues efficiently. Documented customer interactions and technical solutions using CRM systems, maintaining accuracy and confidentiality. Developed clear written communication for technical documentation and instructions.